1 incidents
    Loss of gas – Ingham 10 Jul 2024 12: 30 PM

    Metrics and Targets

    A Greener Society

    Where we are driving the transition to net zero, whilst improving the natural world

    Greener Society
    • Carbon emissions intensity decrease year on year
    • 100% of the electricity and gas we use is certified from renewable sources (gas subject to market availability)
    • Fully electric company car scheme (tick)
    • Reduce our utility consumption by 10% by 2024
    • 15% reduction in business mileage emissions intensity
    • Net zero construction sites by 2023
    • Work with our supply chain to extend the measurement of indirect (scope 3) emissions
    • Minimise first use aggregate
    • Less than 5% of our waste from excavations will be sent to landfill
    • Baseline biodiversity surveys across all our sites c.1000 sites
    • Demonstrate a 30% biodiversity net gain by 2030 across our networks
    • Zero emissions first responder fleet across our networks by 2026

    For further information on our metrics and targets for Greener Society go to our Reports and Publications

    Easier Warmth

    Where we help people stay warm and independent in their homes, no matter their personal circumstances

    Identifying customer needs
    and joining up support services
    • Have 2 million direct conversations to raise Priority Services Register (PSR) awareness.
    • Form over 80 strategic programme and project partnerships.
    • Deliver annual vulnerability awareness training for all customer facing colleagues.
    • Innovate to deliver new products and services for customers in vulnerable situations.
    Going beyond to never leave a
    customer vulnerable without gas
    • Offer personalised welfare provisions for all customers in vulnerable situations (beyond the Priority Services Register).
    • Partner with charities to support vulnerable customers with internal appliance/installation repairs and replacements across all our networks.
    Protecting our customers from the
    dangers of carbon monoxide
    • Educate 200,000 of those most at risk to the dangers of carbon monoxide.
    • Issue 3 million carbon monoxide alarms over RIIO-2.
    • Form partnerships with all Fire and Rescue, NHS Trusts and Ambulance services in our footprint.
    • Repair or replace 15,000 unsafe appliances for those who need it most.
    Tackling affordability
    and fuel povert
    • We will make 36,500 interventions to support those in fuel poverty including:
      • At least 6,250 fuel poor connections.
      • At least 5,000 additional in-house fuel poor interventions.
      • Offer income and energy advice to 25,250 customers.
    • Trial a pioneering new approach to national funding for fuel poverty in England.
    • We will continue to innovate in developing methods to better target those that should qualify for support.

    For further information on our metrics and targets for Easier Warmth go to our Reports and Publications

    Fairer Opportunities

    Where the potential to thrive is inclusive, within Cadent, our supply chain and our communities.

    • Mean Gender Pay Gap 9.5% (Apr 2022)
    • Directors and chiefs that identfy as women 31% (Aug 2023)
    • Colleagues that identify as being from an ethnic minority background 10.8% (Aug 2023)
    • Glassdoor rated 3.7/5
    • Social Mobility Pledge signed in 2020
    • Disability Confident Employer since 2019
    • Working with Mind for better Mental Health
    • The Job Crowd: Based on feedback direcly from employees, we’re currently ranked 9th in the UK for our apprenticeship programmes, and 11th for our graduate development programme.

    For further information on our metrics and targets for Fairer Opportunities go to our Reports and Publications


    Employee Volunteering and Matched Giving



    target over the two year partnership April 2022 to March 2024


    644 volunteering days

    Volunteering days
    April 2022 - March 2023
    Every employee can complete two paid days volunteering per year


    What are we doing?

    Electric vehicles
    Ansty HQ Development
    Military Community Gold Award
    Hydrogen awareness
    Eliminating Waste
    Biodiversity - Site Husbandry
    Warm Hubs and Centres for Warmth
    Race at Work Charter
    Priority Services Register
    Carbon Monoxide Awareness
    incident alert



    Smell Gas?

    0800 111 999*

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