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Customer CentreCustomers with questions about this work can contact the team by
Phone: 0800 090 3071
Email: [email protected]
To receive WhatsApp updates during our mains replacement work, simply message "Sign me up" on WhatsApp to 0789 701 7887. You will be sent messages when an update is available. You will not be added to any groups, or group chats with neighbours.
We are upgrading the local gas network in the East Midlands, replacing ageing metallic pipes to new plastic ones. These will last for a long, long time, and will see us retire older pipes that have come to the natural end of their operating life. This work is part of a big investment programme, across the UK, to build infrastructure that will keep everyone warm in their homes, but with less impact on the environment.
The current pipes in the Kimberley area were installed around 100 years ago and need to be replaced so that they can continue to be used safely.
Cadent will soon commence work on the gas mains in your local area, Main Street, Kimberley. Following an agreement with the local highway authority, this project will begin on July 29, 2024, and will last approximately 10 weeks.
These works are essential to maintain a safe and efficient gas infrastructure and supply to your homes and businesses.
Given the location of the works and their impact on the local community, we are hosting a Drop-in Day to address queries in person. This event will be held on:
Date: Wednesday, July 10, 2024
Time: 10:00 AM to 4:00 PM
Venue: Kimberley Parish Hall
Address: Newdigate St, Kimberley, Nottingham, NG16 2NJ
We sincerely apologise for any inconvenience this work may cause and assure you that we will endeavour to minimise disruption.
If you have any questions or concerns, please call us at 0800 090 3071 or email [email protected]. A member of the project team will be in touch to discuss further.
Cadent operates the local gas network in East Midlands. This means our teams maintain, repair and upgrade the 21,000 miles of pipes under our feet, as well as hundreds of above-ground stations. We also provide the region’s 24/7, year-round gas emergency service, ready to respond quickly if you or anyone reports a smell of gas, notices damage to gas pipes or suspects the presence of carbon monoxide.
The pipes that carry gas to homes and other buildings in Kimberley are safe but nearing the natural end of their operational lives. Some of the pipes date back around 100 years. It’s time to modernise them, replacing the old metallic pipes with plastic ones, which will last for a long, long time. We’re doing this across the East Midlands.
We always aim to keep businesses, customers and motorists updated on any major planned work in their area. We’ll keep this webpage updated with the latest information. We have a customer team who will spend a lot of time in Kimberley, ready to help, and answer any questions you have. They will be making visits to customers throughout the project.
Where possible, we’re planning to upgrade most of the pipes by inserting the new pipe into the old one. This reduces the amount of disruption and the number of excavations we need to dig. We will need to disrupt your gas supply for a short period (to be back on the same day it goes off), while we connect your home to the new gas pipe. When it’s time for us to work near you home, we’ll come and explain everything. Don’t hesitate to contact us if you want to know more now.
Our work to replace ageing gas mains is a major engineering project and we are working hard to complete it as soon as we can. Where possible we try to reduce the duration of our works and their impact. The project has been carefully planned with the local authority, so it is carried out as efficiently as possible. We use innovative methods and technology to minimise disruption and reduce the time taken to do this work.
Although it may appear that no one is working on site, it doesn’t mean that work has been completed. We need to be able to work at different locations to insert pipes, make connections and to carry out testing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the excavation and clear up the site.
Once the work is complete, we will reinstate all excavations and trenches to nationally approved highways standards. We match the colour and texture to the existing surfaces, wherever we can. We’ve got specialist teams ready to do all that. When it’s time for us to work at your property, we’ll come to talk to you about this – but don’t hesitate to contact us if you have any questions for us now.
When it’s time to work on your property, we will let you know. We will need to access to your home, to make sure everything is working as it should be, but we’ll contact you to make arrangements – working to a time that’s suitable for you.
We know there are many customers in this area who are on the Priority Services Register. We have a record of who is on this important register and will be making arrangements to keep in touch with you all, and help meet your particular needs.
Haven’t heard of the Priority Services Register? Have a look at this page for more information on that
https://cadentgas.com/help-and-advice/priority-services-register
