Customer CentreCustomers with questions about this work can contact the team by
Phone: 0800 090 3071
Email: [email protected]
To receive WhatsApp updates during our mains replacement work, simply message "Sign me up" on WhatsApp to 0789 701 7887. You will be sent messages when an update is available. You will not be added to any groups, or group chats with neighbours.
We look after the gas pipes in your area. We're committed to keeping you safe and warm. We maintain, repair and replace gas pipes to ensure the safe and reliable flow of gas now and long into the future.
Main Street in Kimberley has ageing metallic pipes running along it, as well as smaller pipes that connect gas to homes and businesses. We must replace these with longer lasting plastic pipes. To complete this work we will need to dig holes to get to the pipes, turn off your gas, replace the pipe, turn your gas back on, then fill in the holes and tidy up. We are committed to working with you in order to minimise any disruption as much as possible. This essential work will ensure that you continue to receive a safe and reliable gas supply.
To see how we work step-by-step, please click this link.
We will regularly update this page with our plans and progress. Please see below for updates.
As we continue our project to replace the gas pipes in your area, we wanted to update you on PHASE 4 of Main Street, Kimberley Gas Works.
Updated Project Details:
Following our previous correspondence and the recent Engagement Event at Kimberley Parish Hall, we’re now able to share further details regarding the Main Street, Kimberley Gas Works. These operations are crucial to ensuring the safety and efficiency of the gas infrastructure and supply to your homes and businesses.
Project Details:
COME AND SEE US
For the 1st Week our Customer Liaison Officer with the kind permission of the owners will be using Rumbletums Café (Newdigate St) for a site-based office - Tuesday 30th July to Friday 2nd August 10am to 2pm. If you have any enquires during these dates & times, please feel free to visit.
COLLABORATIVE WORKING ARRANGEMENTS
Our 10 weeks duration consists of multiple utilities working under the phasing arrangements to ensure minimal disruption throughout Main Street:
RESPONSIBLE PARKING
We are reaching out to all vehicle owners to be considerate in the way vehicles are parked to allow ease of access for passing traffic, buses, and refuse collections. We appreciate your cooperation.
We will continue to update this page on a regular basis, please check back.
Cadent will soon commence work on the gas mains in your local area, Main Street, Kimberley. Following an agreement with the local highway authority, this project will begin on July 29, 2024, and will last approximately 10 weeks.
These works are essential to maintain a safe and efficient gas infrastructure and supply to your homes and businesses.
Given the location of the works and their impact on the local community, we are hosting a Drop-in Day to address queries in person. This event will be held on:
Date: Wednesday, July 10, 2024
Time: 10:00 AM to 4:00 PM
Venue: Kimberley Parish Hall
Address: Newdigate St, Kimberley, Nottingham, NG16 2NJ
We sincerely apologise for any inconvenience this work may cause and assure you that we will endeavour to minimise disruption.
If you have any questions or concerns, please call us at 0800 090 3071 or email [email protected]. A member of the project team will be in touch to discuss further.
Cadent operates the local gas network in East Midlands. This means our teams maintain, repair and upgrade the 21,000 miles of pipes under our feet, as well as hundreds of above-ground stations. We also provide the region’s 24/7, year-round gas emergency service, ready to respond quickly if you or anyone reports a smell of gas, notices damage to gas pipes or suspects the presence of carbon monoxide.
The pipes that carry gas to homes and other buildings in Kimberley are safe but nearing the natural end of their operational lives. Some of the pipes date back around 100 years. It’s time to modernise them, replacing the old metallic pipes with plastic ones, which will last for a long, long time. We’re doing this across the East Midlands.
We always aim to keep businesses, customers and motorists updated on any major planned work in their area. We’ll keep this webpage updated with the latest information. We have a customer team who will spend a lot of time in Kimberley, ready to help, and answer any questions you have. They will be making visits to customers throughout the project.
Where possible, we’re planning to upgrade most of the pipes by inserting the new pipe into the old one. This reduces the amount of disruption and the number of excavations we need to dig. We will need to disrupt your gas supply for a short period (to be back on the same day it goes off), while we connect your home to the new gas pipe. When it’s time for us to work near you home, we’ll come and explain everything. Don’t hesitate to contact us if you want to know more now.
Our work to replace ageing gas mains is a major engineering project and we are working hard to complete it as soon as we can. Where possible we try to reduce the duration of our works and their impact. The project has been carefully planned with the local authority, so it is carried out as efficiently as possible. We use innovative methods and technology to minimise disruption and reduce the time taken to do this work.
Although it may appear that no one is working on site, it doesn’t mean that work has been completed. We need to be able to work at different locations to insert pipes, make connections and to carry out testing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the excavation and clear up the site.
Once the work is complete, we will reinstate all excavations and trenches to nationally approved highways standards. We match the colour and texture to the existing surfaces, wherever we can. We’ve got specialist teams ready to do all that. When it’s time for us to work at your property, we’ll come to talk to you about this – but don’t hesitate to contact us if you have any questions for us now.
When it’s time to work on your property, we will let you know. We will need to access to your home, to make sure everything is working as it should be, but we’ll contact you to make arrangements – working to a time that’s suitable for you.
We know there are many customers in this area who are on the Priority Services Register. We have a record of who is on this important register and will be making arrangements to keep in touch with you all, and help meet your particular needs.
Haven’t heard of the Priority Services Register? Have a look at this page for more information on that
https://cadentgas.com/help-and-advice/priority-services-register
Key information & claims
We understand the challenges posed by the current economic climate, especially for small businesses. We are committed to supporting small businesses impacted by our gas street works and look forward to assisting you throughout the claims process.
A factsheet about our claims process and the criteria can be found by following the link below.
