Customer CentrePhone: 0800 085 4478 (Monday – Friday from 8am to 8pm)
Email: [email protected]
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Working hours: Hours will vary due to engineering operations but will be within 7am to 7pm.
Cadent will be commencing work to replace a gas main on Ross Road. Our work will begin on 24 May 2025 and we expect completion within 10 weeks. Our team will be working seven days a week with extended hours to ensure the scheme is expedited.
Traffic management will be required in order for our team to complete their work safely and to protect members of the public for the duration of the scheme. Multi-way lights will be in situ on the A49 Ross Road throughout the project.
Initially, four-way lights will be placed at the junction with Holme Lacy Road and Broadleys Crescent. A road closure will also be in place on Walnut Tree Avenue at junction with the A49 with a clearly sign-posted diversion in place. Access to Walnut Tree Avenue will be maintained from alternative roads.
Subsequent phases will have similar multi-way lights as the scheme progresses south on the A49. For detailed information regarding the traffic management and for updates on the progress of our project, please visit https://cadentgas.com/major-projects and select A49 Ross Road.
We expect significant delays as a result of the traffic management, please allow additional time for your journey to take this into account. We apologise for any inconvenience caused however, this is important work to ensure the safe supply of gas to the area. We will make every effort to complete the work as efficiently as possible.
Unless you have been otherwise informed, these works will not affect your gas supply.
Our team of Customer Liaison Officers will be visiting the local area to discuss any questions you may have. They will also be available on site for the first week of our project, so please look out for our friendly team.
Alternatively, should you have any concerns you would like to discuss, please feel free to contact us 0800 008 6590 or using the email address included below.
Updates
We’re upgrading the ageing gas pipes to tough, durable, long-lasting plastic pipes, which are expected to last over 80 years and will help reduce the likelihood of disruptive, unplanned work to repair ageing gas pipes in the future. Just as importantly, this work will ensure the network is safely carrying gas to heat your properties, provide hot water and cook your food.
If your property is on a road where we’re replacing the gas pipes, then we’ll need to turn off your gas supply for a short period of time on one or two days, starting from approximately 7.30-8.30am until approximately 8pm at night. We’ll send you a letter if this directly affects you to let you know when this will be.
If you haven’t got gas by 7:30pm, please call our customer care team on 0800 085 4478 and let them know.
If you’re registered on the Priority Service Register (PSR) or eligible to be registered, our team will offer alternative heating and cooking facilities.
To ensure traffic flows effectively, traffic lights will be manually controlled 7 days a week, from 7am-7pm.
We’ve notified the bus companies of our works and plans are in place for buses to follow the diversions and temporary bus stops will be arranged.
We’ll continuously review any congestion and manually change the lights accordingly to keep the traffic flowing.
We’re in contact with local schools to inform them of our works, so that school transport companies, parents and carers can plan extra time for their journeys.
Local primary schools will also be offered a free, fun and engaging lesson on Carbon Monoxide awareness if they haven’t already taken part.
This is a common question we encounter; we’ve contacted the refuse companies to advise them of our work and we’ll work closely with them to ensure collections take place as normal on the dedicated day each week.
Our onsite team will be working variable hours between 7am – 7pm, six to seven days a week. This will vary due to engineering activities and activities for the week.
There may be times when the team isn’t visible on site during the allotted hours. Although it may appear that no one is working at the site itself, they’ll be working in surrounding roads to insert pipes, make connections and to carry out testing, as well as allow for concrete curing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the holes and tidy up.
Once the work is complete, we’ll fill in the holes and resurface the area we’ve dug up, to nationally approved highways standards. We match the colour and texture to the existing surfaces as closely as we can, but new surfaces will take time to weather.
There may be times when holes have not been filled back in. This is due to sound operational reasons. For example, the nature of our work means it’s often necessary for a hole to remain open to provide access to gas pipes in connection with gas pipes in other roads that we’re working in.
We have a commitment to fill holes and return the paths and driveways on your property back to normal within five working days of your gas going back on. If you have a path or driveway made of specialist or hard-to-source materials, such as printed concrete, this may take slightly longer.
Further information on this project can be found on this webpage.
If you have any specific questions, you can call our customer care centre on 0800 085 4478. We’re open from 8am to 8pm Monday to Friday. You can also email us any time at [email protected].
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