COVID-19 update. Our priority is to keep you safe, warm and connected.
East Coast Hydrogen
Celebrating 25 yrs of 0800 111 999
Celebrating 25 yrs of 0800 111 999 Gas Emergency No.
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We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Please note as per a briefing note issued today, a new easement guidance is now available to follow.
This guidance will start from 16/06/2021 and will include all relevant jobs received from this date.
To lay gas infrastructure and transfer ownership to Cadent, or lay infrastructure on behalf of an IGT, you must register with us first.
Submit your request online via the IGT and UIP web portal, or manually via email. An administration charge applies to Fast Tracks and Quotations.
We will process your request in line with our policies and procedures. Based on your request, we will provide the details you need to progress your work.
Once you have received design approval, you can plan in your works.
Once you have received clearance, you can complete your works. We may visit site to audit the works and ensure they are carried out safely and responsibly.
Send us your completion file no later than 14 days after completing the works.
Once we have validated your completion file, we will issue an asset adoption letter to confirm the project is complete.
Third Party organisations wishing to lay gas infrastructure and transfer ownership to Cadent, or lay infrastructure on behalf of Independent Gas Transporters to connect to Cadent's network, must register with us as a UIP.
Identify available pressure and establish if there is a requirement for reinforcement at the customer's chosen connection point.
Our DAS is an in depth analysis study which looks at our network in its entirety and explores all Reinforcement and Alternative to Reinforcement options to allow our customers to connect to our network.
You will need to let us know when you are planning to carry out your works.
For useful information on data capture, completion file documents and timescales.
Forms, guidance and other information to support your application.
Complete our customer satisfaction survey
IGT / UIP submissions: Laura Cheshire 07811 979680 / Pete O’Neill 07785 906608
Analysis: Monir Uddin 07870 504664 / Andrew Gilfeather 07971 814627
Completions: Hannah Dakin-Stevens 07812391187 / Lee Tedds 07970 419669
or call us on 08453666758 opt 3