Work continuing to restore gas supplies in Stannington to Malin Bridge, Hillsborough

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Kate Jones, Cadent’s incident controller explains the latest situation in Stannington to Malin Bridge, Hillsborough this morning:
“Cadent engineers are working around the clock to restore gas supplies in Stannington to Malin Bridge as quickly as possible. Our efforts have been delayed due to the sheer volume of water that flooded our network over a week ago.
“Each day we are getting more and more residents back on gas and we are aiming to get the majority of residents back on gas by the end of the weekend, but this does depend on removing the water.”

Today, (Sunday 11/12/2022) there will be 250 engineers on site again, doing various jobs to help restore gas. Engineers will be removing water from the gas mains with the 15 large tankers, this will be followed by smaller tankers to remove the water from the service pipes (the pipes that go from the main in the road, to a property). It only takes half an egg cup of water to stop gas flowing through a service pipe. Once we are sure the service pipe is clear, an engineer will check the gas meter, replace it if necessary, and then switch on the gas supply to the property. Ensuring the gas appliances are all working properly and repairing them if necessary.
Kate continues, “Throughout this incident we have been working closely with Sheffield Council to ensure those on the Priority Services Register have everything they require to manage without their gas.  Council staff are visiting each home daily.
“The number of Priority Services Registered customers still without gas is 34 and that number is reducing. With the council, we are visiting daily to ensure they have everything they need until their gas supply is restored.”
To ensure we can get your gas supply back on, we need you to be at home, so we can carry out the necessary safety checks and remove water if necessary. If you are going to be out, leave a key with your neighbour or let us know. We will revisit each property again and again, if you are not able to be at home.  If we have no luck, we will leave a card with our details on and ask that you call us and then we can send an engineer around to switch your gas back on.
Along with Cadent’s engineers, there are around 50 additional staff from Sheffield Council, Northern Powergrid, Yorkshire Water, Olivia Blake MP’s office, Northern Gas Network and SGN all helping residents and working to restore the gas supplies as quickly as possible.
Finally, “A huge thank you to all of the residents who have been affected by the flooded gas pipes this week.  You have been incredibly patient and understanding throughout this incident and we fully understand your frustrations. We thank you for being so kind to our engineers and all of the staff working around the clock to get you back on gas.  We truly appreciate this.”


Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

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Stephanie van Rosse

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