Easier Warmth | Cadent

Easier Warmth

Where we help people stay warm and independent in their homes, no matter their personal circumstances

Living in a warm and comfortable home should be a given for everyone. Sadly, for around two million of our customers, this is not the case.

Our gas network covers some of the most deprived areas in the UK, so we see first-hand the impact that choosing between eating and heating can have on people’s lives. We want to play our part by providing access to easier warmth now and in the future, through supporting those who are struggling the most.

This means ensuring we can spot the signs of customers living in vulnerable situations and fuel poverty, and having access to the tools and expertise to be able to offer the best possible interventions without delay.

We work with well-established safeguarding partners to offer a range of support packages, from energy and income advice to appliance repairs or replacements, all at no cost to the household. Although there is still much uncertainty over how the UK will move from fossil fuels to greener sources of energy for heating homes, the energy transition must consider the needs of everyone, especially those who are in vulnerable situations.

Through engaging with customers and stakeholders, we will ensure that our communities have a voice, and that all our customers fully understand the energy options available, so that they can make the right decision for their circumstances.

Easier Warmth goals

One Million

people with interventions that can improve affordability of home heating reached by 2026

Additional commitments

4300

front line colleagues, provided with annual customer safeguarding training provided to enable them to identify and support customers in fuel poverty and vulnerable situations

250,000

By 2026, we will provide over 500,000 free CO alarms to customers living in vulnerable situations.

50% of households

in our networks know that hydrogen is a viable option for heating their homes – with over half of these located in the most disadvantaged areas of our networks by 2030

By 2026

we will have direct conversations with over two million of our customers to inform them of our priority services register, which will ensure that they are provided with tailored services

26,000

boilers and appliances replaced, repaired or serviced at no cost to the household

Providing services for all

Our Customer Vulnerability Strategy builds upon the work we’ve already undertaken to help protect customers in vulnerable situations.

Our new strategy is our most ambitious and challenging to date. It details our goal of keeping all our customers safe, warm and independent in their homes as well as our ambition to never leave a customer vulnerable without gas. Read more about it here

We’re involved in over 39 VCMA (Vulnerability and Carbon Monoxide Allowance) projects which together will deliver over £80 million in society benefits. More detail on our projects can be found here

Sustainable Development Goals

We Are contributing towards

What are we doing?

We’re involved in several hydrogen projects in partnerships with the energy sector.
The three main areas we lead on are blending, industrial power and decarbonising heavy transport.