Tackling affordability and fuel poverty

We focus on whole home interventions tailored to the needs of each household, to provide practical and long-lasting affordability assistance to help customers living in fuel poverty.

Our commitments

By 2026, we will reach over three million customers with interventions to help them out of fuel poverty of which

• Three million people will be provided access to tools and advice to reduce their energy consumption and maximise their income.
• 250,000 living in fuel poverty will be customers provided with one-to-one free energy and income advice consultations.
• Have 375 Centres for Warmth across our network by 2026.

In addition to the VCMA we will:

Fund 10,000 direct interventions to improve the energy efficiency of customers’ homes through the Cadent Foundation.