Tackling affordability and fuel poverty_img

    Tackling affordability and fuel poverty

    We recognise that there are degrees of financial vulnerability, and the increase in cost-of-living continues to exacerbate this. This is why we offer a range of solutions, including mass awareness for those able to self-help to tailored, in-depth support for households in crisis.

    We continue to see our award-winning Centre for Warmth programme grow and we have over 415 Centres supporting vulnerable households overcome challenges arising from the increased cost-of living.

    We understand the value in creating connections between our various partnerships and have developed relationships between partner organisations to facilitate greater collaboration and allow individuals to benefit from multiple services. This is evident within our Direct Access to Wellbeing Services (DAWS) initiative, where multiple referral pathways have been created, meaning people can be supported by additional services from IE Hub, Citizens Advice, and Act on Energy.

    • £21.9m invested in between April 2024 and March 2025
    • £36.5m invested since April 2021
    • £23.11 net social return on investment for every £1 invested since April 2021 

    By 2026, we will reach over three million customers with interventions to help them out of fuel poverty of which

    • Three million people will be provided access to tools and advice to reduce their energy consumption and maximise their income.

      Since April 2021 we’ve reached 2,992,427 people, with 386,184 people reached between March 2024 and April 2021.

    • 250,000 living in fuel poverty will be customers provided with one-to-one free energy and income advice consultations.

      Since April 2024 we’ve provided 700,208 people with one-to-one energy and income advice.

    • Have 375 Centres for Warmth across our network by 2026.

      We have 415 Centres for Warmth. Since opening the doors to our first centre in 2021, there have been over 1.5m conversations on energy efficiency, and nearly 100,000 consultations on how to income maximisation.

    Company

    Age Concern Central Lancashire partnership 

    Blackpool Coastal Housing - Warm and Healthy Homes caseworker (extension)

    Citizens Advice Essex Casework Project

    Citizens Advice Manchester

    Energy Efficiency Campaign

    Fuel Poverty Partner Ecosystem - phase one

    Inspire, Chorley Youth Zone

    Marches Energy Agency Home Energy Assessment Tool (HEAT) Application

    Marches Energy Agency home visits - (extension)

    Mobile Food Pantry

    The Harvey Girls "Be well, Be energy fit" (extension)

    Turn2us online benefits calculator and grants search (extension)

    UKHarvest: Food and Fuel

    Warm, Optimistic, Well (WOW) Partnership

    Centres for Warmth

    Centre for Warmth - Warmer Nights 

     East Midlands

    Centre for Warmth - Cortonwood Comeback Centre 

    Centre for Warmth - ISRAAC Community Centre 

    Centre for Warmth - St James' Community Centre 

     East of England

    Centre for Warmth - Gladstone Park Community Centre Here 2 Help 

     North London

    Centre for Warmth - Bonny Downs Community Association  

    Centre for Warmth - Southall Community Alliance 

    Centre For Warmth - St Hilda's Community Centre  

    Centre for Warmth - Sufra Food Bank and Kitchen  

    Centre For Warmth - Waltham Forest  

     North West

    Centre for Warmth - Back O'th Moss Community Centre  

    Centre for Warmth - Bangladesh Association & Community Project (BACP)

    Centre for Warmth - Bangor Street Community Centre

    Centre for Warmth - Claremont Community Centre

    Centre For Warmth - Deeplish Community Centre

    Centre For Warmth - Fazakerley Community Federation (extension)

    Centre for Warmth - Halton Brook/ Palace Fields Community Centre(s) extension)

    Centre for Warmth - Harphurhey neignbourhood (extension)

    Centre for Warmth - Hyde Association Community Project

    Centre for Warmth - Ingol and Tanterton Community Trust (Intact)

    Centre for Warmth - L30 Community Centre

    Centre for Warmth - UKEFF (UK Education & Faith Foundation)

    West Midlands

    Centre For Warmth - Brandwood Community Centre

    Mobile Warm Hubs and Winter Warm Hubs (extension)

    Centre for Warmth - Foleshill Community Centre

    Centres for Warmth - Ronkswood Hub

    Collaborative

    Age UK - energy safeguarding

    Marie Curie - energy safeguarding and fuel poverty

    MyBnk - financial inclusion and energy safeguarding school's programme

    NSPCC

    Warm and Safe Homes - NEA and Wise group

    Company

    Age Concern Herefordshire & Worcestershire

    Caribbean and African Health Network (CAHN)

    Citizens Advice Derbyshire Districts-Derbyshire 65+ Project

    Helping Hands Partnership

    IE Hub – Digital in-depth support

    Mobile Advice Centre

    Direct Access to Wellbeing Services -DAWS Birmingham Community Health Care Foundation Trust Charity

    Making Every Conversation Count

    Solihull Citizens Advice & Colebridge trust advice service

    YMCA Safe and Well Communities

    YMCA - Cost of Living Project

    Citizens Advice North Warwickshire

    YES Energy Solutions

    Centres for Warmth

    National

    Home-Start Centres for Warmth - Warm Spaces, Friendly Faces

    East Midlands

    Centre for Warmth – Hinckley Bosworth Borough Council

    Centre for Warmth - Ladybrook Community Centre

    Centre for Warmth - The Phoenix Community Centre

    Centre for Warmth - The Rock Foundation Community Hub Grimsby

    East of England

    Centre for Warmth - Broomhall Community Centre

    Centre for Warmth - Communities 1st

    Centre for Warmth - East Suffolk Council

    Centre for Warmth - Gladstone Park Community Centre extension

    Centre for Warmth - Maldon and District Community Voluntary Service

    Centre for Warmth - The Witham Hub - Community Centre

    North London

    Centre for Warmth - Bonny Downs Community Association (extension)

    Centre for Warmth - Disablement Association of Barking & Dagenham (DABD)

    Centre for Warmth - Slough Council for Voluntary Service

    Centre for Warmth - Southend Association of Voluntary Services (SAVS)

    North West

    Centre for Warmth - Back O’th Moss extension

    Centre for Warmth - Bangladesh Association & Community Project (BACP) extension

    Centre for Warmth - Bolton Lads and Girls Club

    Centre for Warmth - Cheshire West Voluntary Action

    Centre for Warmth - Inspire, Chorley Youth Zone

    Centre for Warmth - Peoples Pantry, Ellesmere Port

    Centre for Warmth – Sandon House Community Centre

    Centre for Warmth - Warrington Borough Council

    West Midlands

    Centre for Warmth - Birmingham Warm Welcome

    Centre for Warmth - The Haven

    Collaborative

    Warm and Safe Homes – National Extension 2023 - 2025

    Warm Homes Network - Fuel-poverty partner ecosystem 2023 to 2026

    Warm Homes, Healthy Futures

    *Figures correct as of 31 March 2025

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