Read our Coronavirus update. Keeping you safe, warm and connected at this challenging time.
The safety of our customers and colleagues is our number one priority. During this difficult time for the UK, we are doing all we can to ensure that all our customers, especially those in vulnerable situations, continue to receive the services they need.
Cadent was awarded Disability Confident status for a range of measures it is taking to recruit and retain employees with disabilities.
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We offer services to households and businesses
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
As the nights get colder and darker, the chance of severe weather increases. We're dedicated to keeping our customers safe and warm, whatever the weather.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Connecting to our network
Further information relating to these charges can be found in Briefing Note 19.2.
General Conditions of Contract for self lay systems above 2196000KWH February 2017
General Conditions of Contract for self lay systems below 2196000KWH February 2017
General Conditions of Contract for Site Engineering Works for Connected Offtake Systems
Sometimes when IGTs/UIPs want to connect to our network an easement may be required before work can begin.
Start Date Notifications: Please fill in this spreadsheet to inform us of planned low pressure and medium pressure connections where you are laying no larger than 63mm infrastructure
Specification for the Design of System Extensions, Connections and Services to below 7Bar Systems (TSPNP14e) TSPNP14e
Additional mains location guidance is provided in briefing note 11.
Lead time for submissions is D+21.
Calls will cost 7p per minute plus your provider's connection charge.
For escalations please contact: Jemima Mitchell or Claire Wilcox.