COVID-19 update. Our priority is to keep you safe, warm and connected.
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We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Connecting to our network
General Conditions of Contract for self lay systems above 2196000KWH February 2017
General Conditions of Contract for self lay systems below 2196000KWH February 2017
General Conditions of Contract for Site Engineering Works for Connected Offtake Systems
Sometimes when IGTs/UIPs want to connect to our network an easement may be required before work can begin.
Start Date Notifications: Please fill in this spreadsheet to inform us of planned low pressure and medium pressure connections where you are laying no larger than 63mm infrastructure
Specification for the Design of System Extensions, Connections and Services to below 7Bar Systems (TSPNP14e) TSPNP14e
Additional mains location guidance is provided in briefing note 11.
Lead time for submissions is D+21.
Calls will cost 7p per minute plus your provider's connection charge.
For escalations please contact: Jemima Mitchell or Claire Wilcox.