1 incidents
    Loss of gas – Ingham 10 Jul 2024 12: 30 PM

    Cadent has now restored gas to every property in Wirksworth to which it has been able to gain access, after some 900 homes lost their gas supply last Tuesday (8 October) when a burst water main flooded the local gas mains network. Engineers have today (14 October) revisited all the properties where we have either been unable to gain access or, in a very small number of cases, where water needs to be pumped out of gas service pipes, prior to reconnection of the gas supply. We are still trying to gain access to some 45 properties to switch their gas back on.

    We will carry out final visits tomorrow (Tuesday 15 October) morning. Well over half of the remaining properties are vacant or holiday lets. We will leave contact cards at all properties where we haven’t been able to get in. People can call us when they get home and we will send an engineer to reconnect their gas supplies.

    If you can’t be in, you can call us on our enquiries number - 0800 389 8000 - to let us know. Alternatively you can leave a key with a friend or neighbour. People can also visit us at our mobile incident support unit in Market Place tomorrow from 8.30am to 12pm. It will then be leaving Wirksworth. If you have any queries or concerns after that, please call our enquiries number. However, we will maintain a presence in the town over the next one to two weeks, as we complete checks and carry out any further remedial work on the gas network.

    All our engineers carry identification. Please ask to see it before letting anyone into your home.

    If you have a problem with your gas supply or appliances after reconnection please call us on 0800 111 999* (all calls are recorded and maybe monitored). We will then send a Gas Safe Registered engineer to visit your property and check your appliances.

    If you lost gas you will receive a letter regarding compensation for loss of gas. Householders (domestic properties) are entitled to £60 for every 24 hours they were off gas while businesses (eg shops, factories) will receive £100 per 24 hours off gas. You do not have to claim for this compensation. It will be paid to you directly by your gas supplier (the company whose name is on your gas bill).

    The supplier will decide how your compensation is paid to you. Please contact them if you have any enquiries. Information about compensation is also available on our incident page under the FAQs tab: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    If you are enquiring about compensation for loss of business, please contact Severn Trent’s loss adjusters on 0161 237 7847.

    Darren Elsom, Director of Cadent’s East Network, said: “The response from the community in Wirksworth has been nothing short of amazing throughout the incident. We are very grateful for the patience, support and kind messages we’ve had from the community. It makes a huge difference to our staff, who have been working long hours to get people back on gas, to feel so welcome.

    “We have visited all affected properties in the town multiple times and reconnected every home and business to which we have been able to gain access. Our incident support unit will be leaving Wirksworth tomorrow lunchtime but if anyone needs us, please call us on 0800 389 8000. We will maintain a presence in the town over the next one – two weeks, as we make final checks and any remedial work to the gas network.”

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    Cadent has restored gas supplies to all but a small number of Winksworth residents who lost their gas supply after a burst water main flooded the local gas mains network.

    Visits to remaining properties, where we have either been unable to gain access or in a very small number of cases where water needs to be pumped out of gas service pipes, prior to reconnection of gas supply, will continue tomorrow (Monday 14 October).

    We’re also leaving contact cards at properties where we haven’t been able to gain access with instructions of how to arrange for an engineer to come to reconnect the gas supplies.

    We’ve already heard from a number of residents who have notified us that they are going to be out and informed us when is a good time to come and reconnect their gas supply. If people can’t be in they can call us on 0800 389 8000 to let us know. Alternatively they can leave a key with a friend or neighbour.

    People can also visit us at our mobile incident support unit in Market Place which will be open from 8.30am tomorrow (Monday 14 October).

    It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home. 

    If residents have problems with their gas appliances after reconnection they should contact us as outlined above. We will then send a Gas Safe Registered engineer to visit your property and check your appliances.

    You can find out which sector your street is in by going to the ‘Affected Areas’ tab on our incident webpage: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    Please look out for updates on our incident webpage, Facebook page - https://www.facebook.com/wirksworthcadent  and follow us on Twitter - @CadentGasLtd

    Darren Elsom, Director of Cadent’s East Network, said: “It is great that we’ve been able to restore gas to the vast majority of the affected properties in Wirksworth.

    “We’re grateful for everyone’s continued patience and we’ll continue to do all we can to get the small number of remaining properties back on gas as soon as possible.”

    He added: “The response from the community in Wirksworth has been incredible throughout the incident and we’re very grateful for the kind support we’ve had from the community.”

    If you have any enquiries about this incident or you are concerned about a neighbour, please call us on 0800 389 8000, or visit us at our mobile incident support unit in Market Place.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register


    13 October 2019 12.30pm

    Cadent today (Sunday October 13) continues its work in Wirksworth after restoring gas supplies to all sectors of the local gas network and to the vast majority of customers, who lost their gas supply after a burst water main flooded the local gas mains network.

    All affected properties have been visited by engineers and supplies restored to all where we have gained access, apart from a small number where remaining water is being pumped out of gas service pipes, prior to reconnection of gas supply.

    Today (Sunday 13 October) our engineers are revisiting the properties where we’ve so far been unable to gain access and continuing work to pump out water from the small number of properties where water remains in the gas service pipes.

    It will speed up the operation if residents at these remaining properties arrange for someone to be in. If they can’t be in themselves they can leave a key with a friend or neighbour and let us know – by calling 0800 389 8000, or come and see us at our mobile incident support unit in Market Place . You can also direct message us on our Facebook page.

    Don’t worry if you’re not in when we call. If you are not in we will leave a card. Phone us when you get home and we will send an engineer to switch your gas on.

    It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home. 

    If residents have problems with their gas appliances after reconnection they should contact us as outlined above. We will then send a Gas Safe Registered engineer to visit your property and check your appliances.

    You can find out which sector your street is in by going to the ‘Affected Areas’ tab on our incident webpage: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    Please look out for updates on our incident webpage, Facebook page - https://www.facebook.com/wirksworthcadent and follow us on Twitter - @CadentGasLtd

    Visits will continue throughout today and we plan to maintain a presence in the town until early next week, with our new Incident Support Unit, a specially kitted out VW Crafter 4 wheel drive van, assisting with the operation and currently located in Market Place

    Cadent staff with help from Derbyshire County Council, have also been visiting vulnerable residents in the community, for example, elderly people, to ensure they are well.

    Darren Elsom, Director of Cadent’s East Network, said: “It is great that we’ve been able to restore gas to the vast majority of the affected properties in Wirksworth. Today (Sunday 13 October) we’re continuing our visits to the minority of properties where we’ve so far either been unable to gain access or where in a small number of cases remaining water must be pumped out of gas service pipes prior to reconnecting the gas supply.”

    He added: “Restoring gas supplies to Wirksworth is large scale operation which has involved bringing in additional engineers from across a wide area and the deployment of our new incident support vehicle, as part of the effort to get people back on gas as soon as possible.”

    He added: “We’re grateful for everyone’s continued patience and we’ll continue to do all we can to get remaining properties back on gas as soon as possible. It will speed things up if residents of these remaining properties, either stay in or, if they need to go out, plan for someone to have a key so we can get in.

    “The response the community in Wirksworth has been incredible. From being patient and understanding, to kindly providing treats and food to our teams. We are all very grateful for this. Thank you.”

    If you have any enquiries about this incident or you are concerned about a neighbour, please call us on 0800 389 8000, or visit us at our mobile incident support unit in Market Place.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register


    Gas supplies have now been restored to the vast majority of the properties in Wirksworth which lost their gas supply after a burst water pipe flooded the local gas mains network.

    Cadent today (Saturday 12 October) continued its large scale operation to restore gas supplies in the area.

    Gas has been restored to all sectors of the network. Gas is back on at all properties, apart from a minority of properties where we have so far been unable to gain access or where (in a very small number of cases) we have had to pump out very large amounts of water from individual property’s gas service pipes and internal appliances.

    Visits to the remaining properties will resume in the morning and if residents of these properties arrange for someone to be in this will speed up the process.

    Alternatively, residents can leave a key with a friend or neighbour and let us know – by calling 0800 389 8000, or come and see us at our mobile incident support unit in Market Place . You can also direct message us on our Facebook page.

    Don’t worry if you’re not in when we call. We will keep visit you three times. If you are not in we will leave a card. Phone us when you get home and we will send an engineer to switch your gas on.

    It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home. 

    If residents have problems with their gas appliances after reconnection they should contact us as outlined above. We will then send a Gas Safe Registered engineer to visit your property and check your appliances.

    You can find out which sector your street is in by going to the ‘Affected Areas’ tab on our incident webpage: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    Please look out for updates on our incident webpage, Facebook page - https://www.facebook.com/wirksworthcadent and follow us on Twitter - @CadentGasLtd

    Work will continue throughput the weekend, in this large scale operation, which has involved us drafting in additional engineers to help get people back on gas as soon as possible.

    We’ve also deployed our new Incident Support Unit, a specially kitted out VW Crafter 4 wheel drive van, to assist with the operation.

    Cadent staff with help from Derbyshire County Council, have also been visiting vulnerable residents in the community, for example, elderly people, to ensure they are well.

    Darren Elsom, Director of Cadent’s East Network, said: “It is great that we’ve been able to restore gas to the vast majority of the affected properties in Wirksworth today (Saturday October 12).

    “Tomorrow (Sunday 13 October) we’ll continue our visits to the minority of properties where we’ve so far either been unable to gain access or where in a very small number of cases we have needed to pump out large amounts of water.

    “Additional engineers have been drafted in from across a wide area and we’ve deployed our new incident support unit vehicle, to help ensure we get people back on gas as soon as possible.”

    He added: “We thank everyone for their continued patience and the message and we’ll continue to do all we can to get remaining properties back on gas as soon as possible. It will speed things up if residents of these remaining properties, either stay in or, if they need to go out, plan for someone to have a key so we can get in.

    “The response we’ve received from the community throughout our time in Wirksworth has been incredible. From being patient and understanding, to kindly providing treats and food to our teams. We are all extremely grateful for this. Thank you.”

    If you have any enquiries about this incident or you are concerned about a neighbour, please call us on 0800 389 8000, or visit us at our mobile incident support unit in Market Street.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register


    Gas supplies have now been restored to a majority of the properties in Wirksworth which lost their gas supply after a burst water pipe flooded the local gas mains network.

    A large scale operation to restore gas supplies is continuing today (Saturday 12 October) and its hoped the bulk of remaining properties still off gas will have their supplies restored today.

    We are asking residents who haven’t had their gas turned back on yet, if they can arrange for someone to be at home if possible so we can restore their gas supply.

    Alternatively, residents can leave a key with a friend or neighbour and let us know – by calling 0800 389 8000, or come and see us at Wirksworth Town Hall. You can also direct message us on our Facebook page.

    Don’t worry if you’re not in when we call. We will keep visit you three times. If you are not in we will leave a card. Phone us when you get home and we will send an engineer to switch your gas on.

    It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home. 

    If residents have problems with their gas appliances after reconnection they should contact us as outlined above. We will then send a Gas Safe Registered engineer to visit your property and check your appliances.

    Gas has now been restored to all sectors of the network and our engineers are currently visiting customers to turn their gas back on with supplies now restored to a majority of the homes and business that lost gas on Tuesday, after a burst water main flooded the gas pipe network.

    You can find out which sector your street is in by going to the ‘Affected Areas’ tab on our incident webpage: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    Please look out for updates on our incident webpage, Facebook page - https://www.facebook.com/wirksworthcadent and follow us on Twitter - @CadentGasLtd

    Work is expected to run throughout the weekend and we are are continuing to pump out water out of Wirksworth’s gas pipes. Cadent plan to maintain a presence in the town over the weekend and into early next week.

    It’s a large scale operation and we’ve drafted in engineers from across the Midlands and East Anglia, to help get homes and businesses back on gas as soon as possible.

    We’ve also deployed our new Incident Support Unit, a specially kitted out VW Crafter 4 wheel drive van, to assist with our operation.

    Cadent staff with help from Derbyshire County Council, have also been visiting vulnerable residents in the community, for example, elderly people, to ensure they are well.

    Darren Elsom, Director of Cadent’s East Network, said: “It’s great that we’ve been able to restore gas to a majority of the affected properties in Wirksworth and we’re working towards getting the bulk of remaining customers back on gas today (Saturday October 12).

    “We’ve drafted in extra engineers from across a wide area and deployed our new Incident Support Unit vehicle, to assist with the operation. We thank everyone for their continued patience and would like to reassure those still waiting for their gas supply to be restored that we’ll get to you as soon as possible. It will be a great help – and will definitely speed things up – if residents can make sure they either stay in or, if they need to go out, plan for someone to have a key so we can get in.

    “The response we’ve received from the community throughout our time in Wirksworth has been incredible. From being patient and understanding, to kindly providing treats and food to our teams. We are all extremely grateful for this. Thank you.”

    If you have any enquiries about this incident or you are concerned about a neighbour, please call us on 0800 389 8000, or visit us at Wirksworth Town Hall.
     
     If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register

    Gas supplies have now been restored to well over half of the properties in Wirksworth which lost their gas supply after a burst water pipe flooded the local gas mains network.

    Engineers are today (Saturday 12 October) continuing their work to restore gas supplies and its hoped the bulk of remaining properties will have their gas supplies restored today.

    Engineers continued visits to properties until late last night (Friday 11 October) and visits resumed early this morning (Saturday 12 October).

    We are asking residents who haven’t had their gas turned back on yet, if they can arrange for someone to be at home if possible so we can restore their gas supply.

    Alternatively, residents can leave a key with a friend or neighbour and let us know – by calling 0800 389 8000, or come and see us at Wirksworth Town Hall. You can also direct message us on our Facebook page.

    Don’t worry if you’re not in when we call. We will keep visit you three times. If you are not in we will leave a card. Phone us when you get home and we will send an engineer to switch your gas on.

    It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home.

    We are restoring the gas by sectors and you can find out which sector your street is in by going to the ‘Affected Areas’ tab on our incident webpage: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    So far, we have restored gas supplies to sectors 0, 1, 2 and 3 – over half the homes and business that lost gas on Tuesday, after a burst water main flooded the gas pipe network.

    Today (Saturday 12 October) we are continuing to restore gas supplies in Sector 4 and hope to start work to restore gas supplies in Sector 5 later this morning. Please look out for updates on our incident webpage, Facebook page - https://www.facebook.com/wirksworthcadent and follow us on Twitter - @CadentGasLtd

    It is a major operation and work is expected to run throughout the weekend. We are continuing to pump out water out of Wirksworth’s gas pipes and we’ve drafted in engineers from across the Midlands and East Anglia, to help get homes and businesses back on gas as soon as possible.

    Cadent staff with help from Derbyshire County Council, have been visiting vulnerable residents in the community, for example, elderly people, to ensure they are well.

    Darren Elsom, Director of Cadent’s East Network, said: “It is great that we’ve been able to restore gas to well over half of properties affected and our aspiration is to get the majority of customers back on gas today (Saturday October 12).

    “Extra engineers have been drafted in from a wide area to assist with the operation. We thank everyone involved for their continued patience and ask that you to continue to bear with us, we’ll get to you as soon as we can. It will be a great help – and will definitely speed things up – if residents can make sure they either stay in or, if they need to go out, plan for someone to have a key so we can get in.

    “The response from the community in Wirksworth has been incredible. From simply being patient and understanding, to generously providing food and treats to our teams. We are all extremely grateful for this. Thank you.”

    If you have any enquiries about this incident or you are concerned about a neighbour, please call us on 0800 389 8000, or visit us at our mobile incident support unit in Market Street.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register
    If residents have problems with their gas appliances they are asked to visit us at Wirksworth Town Hall or go to our Facebook page. We will then send a Gas Safe Registered engineer to visit your property and check your appliances.

    Engineers from Cadent have now restored gas supplies to over half of properties in Wirksworth which lost their gas supply after a burst water pipe flooded the gas mains network earlier this week.

    Engineers continued visits to properties until late this evening (Friday 11 October) and visits will resume tomorrow morning (Saturday 12 October) with engineers aiming to restore gas supplies to the majority of customers.

    We are asking residents who haven’t had their gas turned back on yet, if they can arrange for someone to be at home if possible so we can restore their gas supply.

    Alternatively, residents can leave a key with a friend or neighbour and let us know – by calling 0800 389 8000, or come and see us at Wirksworth Town Hall. You can also direct message us on our Facebook page.

    Don’t worry if you’re not in when we call. We will keep visit you three times. If you are not in we will leave a card. Phone us when you get home and we will send an engineer to switch your gas on.

    It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home. 

    We are restoring the gas by sectors and you can find out which sector your street is in by going to the ‘Affected Areas’ tab on our incident webpage: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    So far, we have restored gas supplies to sectors 0, 1, 2 and 3 – over half the homes and business that lost gas on Tuesday, after a burst water main flooded the gas pipe network.

    Tomorrow (Saturday 12 October) we are continuing to restore gas supplies in Sector 4 and hope to start work to restore gas supplies in Sector 5 later this morning. Please look out for updates on our incident webpage, Facebook page - https://www.facebook.com/wirksworthcadent and follow us on Twitter - @CadentGasLtd

    It is a major operation and work is expected to run throughout the weekend. We are continuing to pump out water out of Wirksworth’s gas pipes and we’ve drafted in engineers from across the Midlands and East Anglia, to help get homes and businesses back on gas as soon as possible.

    Cadent staff with help from Derbyshire County Council, have been visiting vulnerable residents in the community, for example, elderly people, to ensure they are well.

    Heading up the operation to restore gas, Darren Elsom, Director of Cadent’s East Network, said: “It is great that we’ve been able to restore gas to over half of properties affected and we are hoping to get the majority of customers back on gas tomorrow (Saturday October 12).

    “We’ve drafted in extra engineers from a wide area and ask that you to continue to bear with us, we’ll get to you as soon as we can. It will be a great help – and will definitely speed things up – if residents can make sure they either stay in or, if they need to go out, plan for someone to have a key so we can get in.

    “The response from everyone in Wirksworth has been nothing short of amazing. From simply being patient and understanding, to kindly providing food and treats to our teams, you would not believe how grateful we all are. Thank you.”

    If you have any enquiries about this incident or you are concerned about a neighbour, please call us on 0800 389 8000, or visit us at Wirksworth Town Hall.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register

    If residents have problems with their gas appliances they are asked to visit us at Wirksworth Town Hall or go to our Facebook page. We will then send a Gas Safe Registered engineer to visit your property and check your appliances.

    Engineers from Cadent have now restored gas supplies to more than one third of properties in Wirksworth. They are currently turning gas supplies back on in the following streets in Baileycroft Mews, Cemetery Lane, Chapel Lane, Greenway Croft, and North End.

    We are asking residents if they can arrange for someone to be at home if possible so we can turn their gas back on. Alternatively, leave a key with a friend or neighbour and let us know – by calling 0800 389 8000, or come and see us at Wirksworth Town Hall. You can also direct message us on our Facebook page.

    Don’t worry if you’re not in when we call. We will keep visit you three times. If you are not in we will leave a card. Phone us when you get home and we will send an engineer to switch your gas on. It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home.

    We are restoring the gas by sectors and you can find out which sector your street is in by going to the ‘Affected Areas’ tab on our incident webpage: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    So far, we have restored gas supplies to sectors 0, 1, 2 and 3 – over half the homes and business that lost gas on Tuesday, after a burst water main flooded the gas pipe network.

    We are currently working on sector 3. Please look out for updates on our incident webpage, Facebook page - https://www.facebook.com/wirksworthcadent and follow us on Twitter - @CadentGasLtd

    It is a major operation and work is expected to run throughout the weekend. We are continuing to pump out water out of Wirksworth’s gas pipes and we’ve drafted in engineers from across the Midlands and East Anglia, to help get homes and businesses back on gas as soon as possible.

    Cadent staff with help from Derbyshire County Council, have been visiting vulnerable residents in the community, for example, elderly people, to ensure they are well.

    Heading up the operation to restore gas, Darren Elsom, Director of Cadent’s East Network, said: “It is great that we’ve been able to restore gas to over half of properties affected and we are hoping to get the majority of customers back on gas tomorrow (Saturday October 12).

    “We’ve drafted in extra engineers from a wide area and ask that you to continue to bear with us, we’ll get to you as soon as we can. It will be a great help – and will definitely speed things up – if residents can make sure they either stay in or, if they need to go out, plan for someone to have a key so we can get in.

    “The response from everyone in Wirksworth has been nothing short of amazing. From simply being patient and understanding, to kindly providing food and treats to our teams, you would not believe how grateful we all are. Thank you.”

    If you have any enquiries about this incident or you are concerned about a neighbour, please call us on 0800 389 8000, or visit us at Wirksworth Town Hall.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register

    Engineers from Cadent are currently turning gas supplies back on in the following streets in Wirksworth: Derby Road, Greenhill, Harrison Drive Market Place and The Dale.

    We are asking residents if they can arrange for someone to be at home if possible so we can turn their gas back on. Alternatively, leave a key with a friend or neighbour and let us know by calling 0800 389 8000, or come and see us at Wirksworth Town Hall. You can also direct message us on our Facebook page.

    Don’t worry if you’re not in when we call. We will keep visiting. It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home.

    We are restoring the gas by sectors and you can find out which sector your street is in by going to the ‘Affected Areas’ tab on our incident webpage and clicking on ‘live updates’: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth

    So far, we have restored gas supplies to sectors 0 and 1 – about a quarter of the homes and business that lost gas on Tuesday, after a burst water main flooded the gas pipe network.

    We are currently working on sector 2. Please look out for updates on our incident webpage, Facebook page - https://www.facebook.com/wirksworthcadent and follow us on Twitter - @CadentGasLtd

    It is a major operation and is expected to run into the weekend. We are continuing to pump thousands of litres of water out of Wirksworth’s gas pipes and we have drafted in engineers from across the Midlands and East Anglia, from as far afield as Lowestoft in Suffolk, to help get homes and businesses back on gas as soon as possible.

    Engineers are continuing to pump thousands of litres of water out of Wirksworth’s gas pipes. Cadent staff, together with help from Derbyshire County Council, have been checking on more vulnerable residents in the community, for example, elderly people.

    Heading up the operation to restore gas, Darren Elsom, Director of Cadent’s East Network, said: “It is great that we’ve been able to restore gas to around a quarter of properties affected and we’ll keep going today– and into the weekend – to get everyone safely back on.

    “We are drafting in extra engineers from a wide area and just ask that you bear with us, we’ll get to you. It will be a tremendous help – and will definitely speed things up – if residents can make sure they either stay in or, if they need to go out, plan for someone to have a key so we can get in.

    If you have any enquiries about this incident or you are concerned about a neighbour, please call us on 0800 389 8000, or visit us at our mobile incident support unit in Market Street.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register


    Engineers from Cadent have today restored gas to more than 220 homes in Wirksworth, Derbyshire, as they continue a major operation to pump thousands of litres of water out of the town’s gas pipes.

    This means around one quarter of the homes and businesses that lost gas now have it safely back on. Our teams will be back tomorrow to continue the big effort to get everyone back on gas.

    Our engineers need to visit each property to switch supplies back on at the meter and make sure gas is flowing safely to appliances. It is very important that you do not try to turn the gas on yourself.

    We are asking people to please make arrangements for someone to be at home. Alternatively, if you need to go out, leave a key with a friend or neighbour and let us know – by calling 0800 389 8000, or come and see us at Wirksworth Town Hall. You can also direct message us via our Facebook group.

    You may notice that gas is available in a neighbouring street but that does not mean that we are ready to put yours on yet. We are restoring the gas in sections. We need to be satisfied first that all the water has been removed from the pipes which feed your property. We will then send a qualified engineer to turn your gas back on and make all the necessary safety checks – this is why we need you to be home.

    All our engineers carry identification. Please ask to see it before letting anyone into your home.

    Gas supplies were lost to more than 900 properties on Tuesday (8 October) after a burst water main flooded part of the gas network.

    Heading up the operation to restore gas, Darren Elsom, Director of Cadent’s East Network, said: “It is great that we’ve been able to restore gas to around a quarter of properties affected and we’ll keep going tomorrow – and into the weekend – to get everyone safely back on.

    “We are drafting in extra engineers from a wide area and just ask that you bear with us, we’ll get to you. It will be a tremendous help – and will definitely speed things up – if residents can make sure they either stay in or, if they need to go out, plan for someone to have a key so we can get in.

    “The response from everyone in Wirksworth has been nothing short of amazing. From simply being patient and understanding, to generosity in providing food and treats for the teams, you would not believe how grateful we all are. Thank you.”


    Engineers from Cadent are starting to switch gas supplies back on to homes and businesses in Wirksworth.

    We’re aiming to get 154 properties in Water Lane, Gorsey Bank, Griggs Gardens, Hannah’s Way, and Brooklands Avenue, Wirksworth back on gas today and the majority of the remaining homes and businesses over the next few days.

    This means we will need to visit people again to switch their gas supplies back on at the meter and make sure gas is flowing safely to their appliances. We are asking people to please arrange for someone to be at home tomorrow. Alternatively, if you need to go out, leave a key with a friend or neighbour and let us know by calling 0800 389 8000, or come and see us at Wirksworth Town Hall (we’re here until 10pm today) or message us on Facebook.

    It is really important that you do not try to turn the gas on yourself.

    You may notice that gas is available in a neighbouring street but that does not mean that we are ready to put yours on yet. We are restoring the gas in sections. Once we are satisfied that all the water has been removed then we will send a qualified engineer to turn your gas back on and make all the necessary safety checks.

    All our engineers carry identification. Please ask to see it before letting anyone into your home.

    We would like to thank everyone in Wirksworth for bearing with us so patiently and for their kindness and understanding (not to mention the biscuits and cakes!).

    Gas supplies were lost to more than 900 properties on Tuesday (8 October) after a burst water main flooded part of the gas network. Every effort is being made to resolve the incident but it is expected to run into the weekend.

    Heading up the operation to restore gas, Darren Elsom, Director of Cadent’s East Network, said: “This is a major operation to get people back on gas as safely and quickly as possible. Our engineers are pumping out thousands of litres of water from the gas pipes.

    “It’s good news that we are managing to get some properties back on gas but we’ll need to make sure all the water has been removed before we can restore gas to the remaining homes and business.

    “We are drafting in extra engineers from across the East and West Midlands and East Anglia for a major push tomorrow to get as many people back on gas as possible.

    “We’d just like to thank everyone in Wirksworth for their patience, understanding and kind messages. We know it’s not nice to be without gas so we are doing our utmost to get everything back to normal. We will stay here until everyone is back on gas.”

    Engineers from Cadent have started to switch gas supplies back on to 154 properties in Water Lane, Gorsey Bank, Griggs Gardens, Hannah’s Way and Brooklands Avenue, Wirksworth.

    It is hoped that work to restore gas to the remaining homes and businesses in the town affected by a gas supply loss will begin tomorrow, depending on the success of an operation to pump thousands of litres of water out of Wirksworth’s underground gas pipes.

    Gas supplies were lost to more than 900 properties on Tuesday (8 October) after a burst water main flooded part of the gas network. Every effort is being made to resolve the incident but it is expected to run into the weekend.

    Heading up the operation to restore gas, Darren Elsom, Director of Cadent’s East Network, said: “This is a major operation to get people back on gas as safely and quickly as possible. Our engineers are pumping out thousands of litres of water from the gas pipes.

    “It’s good news that we are managing to get some properties back on gas but we’ll need to make sure all the water has been removed before we can restore gas to the remaining homes and business.

    “We are drafting in extra engineers from across the East and West Midlands and East Anglia for a major push tomorrow to get as many people back on gas as possible.

    “We’d just like to thank everyone in Wirksworth for their patience, understanding and kind messages. We know it’s not nice to be without gas so we are doing our utmost to get everything back to normal. We will stay here until everyone is back on gas.”

    A major operation to restore gas supplies to homes and businesses in Wirksworth, Derbyshire, after a burst water main flooded part of the gas network, is continuing today (10 October).

    Engineers from Cadent are focusing on pumping thousands of litres of water out of Wirksworth’s gas pipes. If the pumping operation is successful, there will be a major push to start getting homes back on gas tomorrow and over the weekend.

    However, engineers still need to ensure that every affected property has had its gas supply switched off at the meter before gas can be restored. Staff, who worked late into the night last night and started again early this morning, have visited every property at least twice but in some cases people weren’t in.

    Gas supplies have now been switched off to 88% of homes but we are appealing for help in reaching the remaining 12%.

    We will keep visiting those properties to which we’ve not managed to gain access but if your gas supply is affected and you’ve not yet seen an engineer, please arrange for someone to be at home or make arrangements to enable us to access your property.

    If you need to go out, please let us know via direct message on Facebook or Twitter. Alternatively, you can ring 0800 389 8000, or visit us at the town hall. Perhaps make arrangements for a neighbour or relative to have a key to your house so we can get in?

    Please do not turn off your own gas supply unless you are advised to do so by Cadent. Otherwise wait for an engineer to call.

    All our engineers carry identification. Please ask to see it before allowing anyone into your home.

    Having now visited all of the 1,500 properties initially thought to be affected, we can now confirm that the actual number experiencing no gas is just over 900.

    Gas supplies were lost on Tuesday (8 October) evening after a large amount of water from a burst water main entered the local gas mains network. Cadent engineers have stopped any more water getting into the gas network and are now working hard to get all the water out. This is a big task and will take some time.

    We have been working closely with – and are very grateful for the support of – officials from Derbyshire County Council to make visits to our more vulnerable customers. We are offering every assistance we can and have a team based at the town hall (Coldwell Street) to answer your questions. They will be there until late tonight. You can also contact us on 0800 389 8000.

    Thank you to everyone in Wirksworth for your incredible understanding, support and kind messages. We know it’s disruptive and not nice for you not to have gas and we are working hard to restore your supply.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    If you have extra communication, access or safety needs, for example, if you are elderly, have a chronic or serious illness, have a disability or very young children, you may be eligible for extra help by registering with the Priority Services Register. You can find out more by going to our website: https://cadentgas.com/help-and-advice/priority-services-register


    Your local gas network Cadent can report good progress this evening in the major operation to restore gas supplies in Wirksworth, Derbyshire.

    We have now been able to gain access to 80 per cent of homes and businesses known to be affected, confirming the gas supply to each is turned off at the meter.

    This confirmation – that the gas supply is turned off at the meter, at every meter – is an essential phase in the process to restore gas. We will start our visits again early in the morning.

    We are appealing for your help in reaching the remaining 20 per cent. Please arrange for someone to be at home or make arrangements to enable us to access your property. Please do not turn off your own gas supply unless you are advised to do so by Cadent. Otherwise wait for an engineer to call. If you need to go out, please let us know via direct message on Facebook or Twitter, ring on 0800 389 8000, or visit us at the town hall. Perhaps make arrangements for a neighbour or relative to have a key to your house so we can get in?

    Having now visited (some twice) each of the 1,500 properties initially thought to be affected, we can now confirm that the actual number experiencing no gas is 931.

    You will know that gas supplies were lost yesterday (8 October) evening after a large amount of water from a burst water main entered the local gas mains network. Cadent engineers have stopped any more water getting into the gas network and are now working hard to get all the water out. This is a big task and will take some time.

    We have been working closely with – and are very grateful for the support of – officials from the local authority to make visits to our more vulnerable customers. We are offering every assistance we can and have a team based at the town hall (Coldwell Street) to answer your questions. They will be back from 8am tomorrow (Thursday) until late into the evening.

    All our engineers carry identification. Please ask to see it before allowing anyone into your home.

    Thank you everyone in Wirksworth for your incredible understanding and support. We know it’s disruptive and not nice for you not to have gas and we are working hard to restore your supply.


    Engineers from local gas distribution company Cadent are expecting to work late into tonight, visiting some 1500 homes and businesses in Wirksworth, Derbyshire, in a major operation to restore gas supplies. Staff are gearing up for a surge in house-to-house visits as people return home from work.

    Supplies were lost yesterday (Tuesday 8 October) evening after a large amount of water from a burst water main entered the local gas mains network. Cadent engineers have stopped any more water getting into the gas network and Severn Trent Water is carrying out repairs on the burst water main.

    Before we can restore gas supplies we will need to remove all the water from our pipes. Our engineers also have to visit every property affected to safely turn off the gas supply at the gas meter. They have been visiting properties throughout today and will continue until late this evening and into tomorrow.

    Please arrange for someone to be at home or make arrangements to enable us to access your property. Please do not turn off your own gas supply unless you are advised to do so by Cadent. Otherwise wait for an engineer to call.

    All our engineers carry identification. Please ask to see it before allowing anyone into your home.

    Once every home is switched off and all the water has been removed from our gas pipe network, we will then have to visit every property to switch the gas supply back on and ensure gas is flowing safely.

    We expect the operation to restore supplies will take a number of days.

    A customer centre has been set up at Wirksworth Town Hall, Coldwell Street, Wirksworth, DE4 4EU, if people need information or assistance. It will be open until 10pm today and will reopen at 8am tomorrow. Alternatively, you can call 0800 389 8000.

    We are liaising with Derbyshire County Council to identify those residents who are most vulnerable. If you or your neighbour need assistance and are elderly, chronically sick, have very young children, are recovering from a hospital stay, have a terminal illness, have a disability or are registered on the Priority Services Register - https://cadentgas.com/help-and-advice/priority-services-register - please let us know by calling 0800 389 8000 and we will be able to advise how we can help you and make necessary arrangements.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    For updates on this incident you can go to our website: https://cadentgas.com/past-incidents/water-in-gas-pipes-wirksworth follow us on facebook - https://www.facebook.com/wirksworthcadent

    Engineers are working to restore gas supplies to homes in Wirksworth, Derbyshire, where a large amount of water has entered the local gas mains network.

    We believe this is affecting gas supplies to some 1500 homes and businesses in the town.

    There is a burst water main in the area and we are liaising closely with Severn Trent Water. We have stopped water entering the gas network and work is under way to repair the burst water main.

    Before we can restore gas supplies we will need to remove all the water from our pipes. Our engineers also have to visit every property affected to safely turn off the gas supply at the gas meter. Please arrange for someone to be at home or make arrangements to enable us to access your property.

    Please do not turn off your own gas supply unless you are advised to do so by Cadent. Otherwise wait for an engineer to call.

    All our engineers carry identification. Please ask to see it before allowing anyone into your home.

    Once every home is switched off and all the water has been removed from our gas pipe network, we will then have to visit every property to switch the gas supply back on and ensure gas is flowing safely.

    We expect the operation to restore supplies will take a number of days.

    We are liaising with Derbyshire County Council to identify those residents who are most vulnerable. If you or your neighbour need assistance and are elderly, chronically sick, have very young children, are recovering from a hospital stay, have a terminal illness, have a disability or are registered on the Priority Services Register - please let us know by calling 0800 389 8000 and we will be able to advise how we can help you and make necessary arrangements.

    A customer centre has been set up at Wirksworth Town Hall, Coldwell Street, Wirksworth, DE4 4EU, if people need information or assistance.

    If you are in Wirksworth and you have lost your gas supply or have query about this incident please call 0800 389 8000.

    If you smell gas call the National Gas Emergency Service on 0800 111 999* (all calls are recorded and maybe monitored).

    Our engineers are on-site dealing with an incident in Wirksworth, Derbyshire, where a large amount of water has entered the local gas mains network.

    We know this is affecting gas supply to a large number of properties in the town.

    There is a burst water main in the area and we are liaising closely with Severn Trent Water for that to be fixed, so that we can start the process to remove all the water from our pipes and get gas restored. This is likely to take some time.

    We will try to visit as many properties as we can tonight, and again tomorrow, to offer assistance to our customers.

    If you or your neighbour need assistance, are elderly, sick or have very young children, please let us know by calling 0800 389 8000 and we will be able to advise how we can help you and make necessary arrangements.

    We will post further updates here.

    Please find our live update below - 14.00 Sunday 13 October 2019

    For further updates please look at our incident page and Facebook.

    Each property receives three visits from our engineer. If you're not in, we will leave a card. Phone us when you get home and we will send an engineer to switch your gas on.

    It is very important that you do not turn your own gas back on. Please wait for an engineer to call. We need to carry out important safety checks and to ensure that all the water has been removed before we switch your gas back on.

    All our engineers carry identification. Please ask to see it before letting anyone into your home. If residents have problems with their gas appliances they are asked to visit us at at our mobile incident support unit in Market Street or go to our Facebook page. We will then send a Gas Safe Registered engineer to visit your property and check your appliances.

    Sector 0 - Gas restored to most properties.  A small number of properties where we have not been able to gain access.

    • BROOKLANDS AVENUE
    • GORSEY BANK
    • GRIGGS GARDENS
    • HANNAGE WAY
    • WARMBROOK
    • WATER LANE

    Sector 1 - Gas restored to most properties. A small number of properties where we have not been able to gain access.

    • BOWLING GREEN LANE
    • CAUSEWAY
    • CROWN YARD
    • FOGGS ENTRY
    • GATEHOUSE DRIVE
    • HAMMONDS COURT
    • ST JOHN STREET
    • ST JOHNS STREET
    • ST MARYS GATE
    • THE CAUSEWAY
    • WEST END

    Sector 2 - Gas restored to most properties. A small number of properties where we have not been able to gain access.

    • DERBY ROAD
    • GREENHILL
    • HARRISON DRIVE
    • MARKET PLACE
    • THE DALE

    Sector 3 - Gas restored to most properties. A small number of properties where we have not been able to gain access.

    • BAILEYCROFT MEWS
    • CEMETERY LANE
    • CHAPEL LANE
    • GREENWAY CROFT
    • NORTH END

    Sector 4 - Gas restored to most properties. A small number of properties where we have not been able to gain access.

    • BLIND LANE
    • CHURCH STREET
    • CHURCH WALK
    • COLDWELL STREET
    • KING EDWARD STREET
    • NETHER MILL COURT
    • QUEEN ELIZABETHS CLOSE
    • ST HELENS LANE
    • WASH GREEN
    • WIRKSWORTH HALL GARDENS/li>

    Sector 5 - Gas restored to most properties. A small number of properties where we have not been able to gain access.

    • CROMFORD ROAD
    • SOUGH LANE
    • TOWN END PINGLE

    With the current loss of gas supply across the area Cadent engineers may require access to your property if you are a gas user to facilitate the restoration of your gas supply.

    Before you let anyone into your home you need to know they are who they say they are, so you should always ask to see their identification card.

    When one of our engineers arrives at your door they will always show you their Cadent identification card.

    To confirm they are who they claim to be you can call us on 0800 389 8000 to confirm their identity.

    Our engineers will not be offended if you close the door and make the call to us, they will wait on the doorstep until you are happy to let them in.

    We will be visiting all residents in vulnerable situations to switch their gas off. We are also providing assistance to those in the most vulnerable situations. These include people who are elderly, chronically sick or recovering from a hospital stay, have a terminal illness, have a disability or you have children aged 0 -3 or you are registered on the Priority Services Register.

    These include people who are elderly, chronically sick or recovering from a hospital stay, have a terminal illness, have a disability or you have children aged 0 -3 or you are registered on the Priority Services Register .

    If you know of someone in a vulnerable situation and you are concerned please contact 0800 389 8000.

    What is the Priority Services Register?

    The Priority Services Register (PSR) is a free service offered throughout the energy industry available to domestic customers across England, Wales and Scotland. It helps energy companies like Cadent look after customers who have extra communication, access or safety needs. It’s free and easy to join and gives extra support to those who need it.

    It helps energy companies like Cadent look after customers who have extra communication, access or safety needs. It’s free and easy to join and gives extra support to those who need it.

    You can register yourself, or someone you think would benefit from being on the PSR. Find out more here.

    What are the key facts on carbon monoxide poisoning?

    • Carbon monoxide poisoning is preventable
    • It can be FATAL
    • And it often goes undetected

    Three tips which could save your life: 

    1. Know the symptoms and signs 
    2. Ensure gas appliances are installed, maintained and fixed by a Gas Safe registered engineers only. Have your gas appliances checked annually by a Gas Safe registered engineer.  
    3. As a backup, buy and install an audible carbon monoxide detector – it could save your life

    What is carbon monoxide?

    Carbon monoxide (CO) is a poisonous gas that is produced when fossil fuels - coal, wood, oil and gas, are burnt without adequate air ventilation.

    Carbon monoxide is:

    • Colourless
    • Odourless
    • Tasteless

    The symptoms of carbon monoxide poisoning include:

    • Headaches
    • Nausea
    • Tiredness
    • Chest and/or stomach pains

    If you experience any of the above symptoms you should seek medical advice straight away.

    Check list to ensure you don’t suffer from carbon monoxide poisoning. Ensure:

    • Appliances have been installed correctly
    • Appliances are in proper working order – boiler or fire flames should be blue not orange or flickering
    • Appliances are checked for safety on an annual basis (For those in rented accommodation this is your landlord’s responsibility)
    • You have a copy of the gas safety certificate for all appliances in your accommodation
    • There is enough fresh air in a room
    • Chimney or flue is not blocked
    • Make sure a Gas Safe registered engineer install or maintains your gas appliances.

    If appliances have not been serviced recently or have been deemed at risk, please call 0800 408 5500 to find a Gas Safe registered engineer in your area.

    If you are tenant in accommodation; tell your Landlord, who is responsible for ensuring appliances are safe to use and instructing a Gas Safe registered engineer to repair or maintain the gas appliances.

    Further information on carbon monoxide can be found at the following:

    https://cadentgas.com/suspect-carbon-monoxide

    www.gassaferegister.co.uk

    www.nhs.uk/conditions/carbon-monoxide-poisoning/Pages/Introduction.aspx

    Unfortunately not, we will usually visit an area at a time and we will publicise which areas we are in, but don’t worry. We will always visit three times to try to switch your gas supply on. If you are still not in on the third visit, we will leave details for you to contact us and we will send an engineer out.

    *Will I get compensation for being without gas?

    Yes. Cadent has a statutory obligation to pay compensation to anyone who is without gas for more than 24hrs after the first complete 24hr period.

    We are currently still restoring gas supplies but once this is incident is over, we will notify your gas supplier (the company whose name is at the top of your gas bill). Cadent must pay the compensation payments to the gas suppliers within 20 working days after the incident has been closed. This payment will then be passed on to you by your gas supplier.

    Everyone who lost gas will receive a letter regarding compensation for loss of gas. Householders are entitled to £65 for every 24 hours they were off gas while businesses will receive £105 per 24 hours off gas. This will be paid directly to them via their gas suppliers.

    *Do I need to claim for compensation?

    No. Compensation for the loss of your gas supply will be paid automatically to your gas supplier whose name will be at the top of your gas bill. Your gas supplier will then pass this on to you.

    *When will I get my compensation?

    Cadent must pay the compensation payments to the gas suppliers within 10 working days after the closure of the incident.

    *How will my gas supplier pass on this compensation payment?

    This will depend upon your gas supplier. Some may take it off your gas bill; others may send you a cheque. You will need to contact them for this information.

    *How much will I receive?

    This will depend upon how long you were without gas. We pay compensation for every 24-hour period you are off gas after the first 24 hours. We pay £60 for every 24-hour period off gas to domestic customers and £100 for every 24-hour period off gas to business customers until we can re-connect your supply.

    For example: Tuesday 15th November at 5pm gas supply was turned off. Friday 18th November at 7pm gas supply is reconnected. Total hours off gas = 74hrs, entitled to 48hrs compensation = £120 compensation.

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