Creating a culture that drives great decisions

This week is Mental Health Awareness Week and the theme is simple: to take action in supporting good mental health.

In health and safety, we often talk about systems, processes and compliance, but it stretches far beyond this. Culture shapes safety far more than rules ever will, and it is built through human connection, empathy and the courage to support each other.

I know from my own experience that it’s so important to openly show how you are supporting those around you, whether through small gestures or simply listening.

This year, May has already been a particularly challenging month for me and my family. My daughter, like hundreds of thousands of teenagers across the UK, is preparing to sit her A-Levels. As parents, we are blessed with hindsight, so we know that there are alternatives to a less-than-desired outcome. However, the weight of expectation on young adult’s shoulders is often very overwhelming.

From the constant news cycle and the demands of social media, to exam season and decisions on future careers, there are so many touchpoints that cause anxiety and depression among young people. It didn’t surprise me to read, therefore, that in 2023, it was reported by the Young Minds that one in five young children aged between eight and 25 probably had a mental health condition.

Providing the best support

How do we guide young people and ensure they are supported?

For me, the advice I give at home reflects the advice I give at work: ask yourself what you want and what decision will be great for you. It sounds simple, but requires honesty, self-awareness and the bravery to choose a path that may not look the most conventional.

This year, my daughter has been struggling with the pressure caused by her exams and we have regularly talked about what she truly wants to do after college. She confided in me that she didn’t want to go to university and follow her peers. Instead, she has made the brave decision to find work overseas. She has since been accepted to become a teaching assistant in New Zealand and is excited to explore a new chapter in her life. I’m so proud that she is making a decision to put herself first, having asked for help and support knowing that the conventional route of university wasn’t for her.

Creating a supportive culture

This approach translates directly into how I make decisions at Cadent. I encourage my team to make great decisions for themselves and their colleagues.

One small positive decision can change the trajectory of a day, a week or even a career. A career spans a lifetime of work and so every day counts towards something. It requires courage, yes, but it also requires help from others – you cannot do it alone.

I’ve always believed in asking for help and I make it clear that my door is open. Whether it’s sound boarding an idea, advice on a particular challenge or even logging into a new IT system, asking for help is not a weakness. Indeed, it’s an essential part of staying safe, healthy and connected.

In health and safety, we often focus on physical risks, but psychological safety is just as crucial. A culture where people feel seen, heard and supported creates a working environment that thrives. To me, safety is shaped by culture, ensuring that we have a human approach to ensure we look out for each other’s safety and wellbeing every day.

How you respond to someone opening up is pivotal to ensure a culture of trust exists. If someone is courageous or brave enough to tell you something is not right, the best response a leader can offer is a simple ‘thank you’. 

As a leader, we must listen and ensure they are supported.

I truly believe in a culture of treating others how you wish to be treated. As leaders, colleagues, parents, and even friends, our responsibility is to look out for each other and ensure we are creating a culture where people can make great decisions for themselves all year round.