You've hit a gas pipe? Don't panic!

You've hit a gas pipe? Don't panic!

If you’ve hit one of our pipes, don’t worry, we’ll make it safe, repair it and get your gas flowing again. And, although there is a cost to these repairs, chances are you’re covered by your home insurance.

Fixing the pipe

Our emergency engineers’ priority is to keep you and your home safe.

A different team of engineers will stop the flow of gas and repair or replace the pipe. How long this will take will depend on how badly the pipe is damaged and what repair is required. We may be able to repair the damage but if not, we may have to replace the entire pipe. The engineers will let you know what they need to do when they’ve carried out a full assessment.

Getting your gas back on

You may not have gas until the pipe is fixed.

Before switching your gas back on, one of our specialist gas engineers will attend to carry out necessary safety checks on your gas supply.  This will be a different engineer to the team that will repair the damage as each of our teams has a specialist set of skills.