Loss of Gas - Eye, Suffolk

Efforts are continuing this evening to get the gas back on to homes and businesses in Eye, Suffolk.

Engineers from gas network Cadent have restored gas supplies to more than 300 properties, with the priority being people in vulnerable situations such as those who are elderly, chronically ill, have disabilities or babies and very young children. Among the first to get supplies restored were two care homes and the hospital.

To restore supplies engineers will need to visit each affected property to switch the gas back on. Please arrange for someone to be in. Please don’t switch your own gas back on - wait for an engineer to do this as checks will be needed to be made to ensure all gas appliances such as cookers, boilers and fires are working safely and correctly.

With over 800 properties to visit across the town engineers will be knocking on doors late into the evening to get people back on and some properties may not be visited until tomorrow. Visits will stop at 11pm so we do not disturb people too late. Homes and businesses lost their gas supply after a third party damaged a high pressure gas main at an industrial estate at Eye Airfield on Monday (12 November).

Additional engineers and support staff from across the country have been drafted into help ensure supplies are restored as soon as possible and residents are asked to be patient. All our engineers carry ID badges and people should inspect these before allowing anyone into their property.

Work is also continuing to repair a gas main supplying properties on the industrial estate – this work will need to be completed before properties on the industrial estate have their supply restored.

People are reminded that with the temporary loss of gas supply it’s also very important not to overload the electricity network and people are asked to use electricity wisely and to avoid using too many appliances at the same time.

A customer centre has been set up at Eye Community Centre, 23 Magdalen Street, Eye, IP23 7AJ, where people can get information and advice, alternatively they can call 0800 389 8000* (This number is manned between 8am and 8pm).

All customers in vulnerable situations , for example elderly people, those who are chronically sick, people with disabilities, families with babies or very young children, that we have been made aware of, have been visited to ensure they are getting appropriate assistance. These customers are having their gas supply restored first. However, if you know of someone in a vulnerable situation and you are concerned please contact 0800 389 8000.

For updates people can also:

Follow us on Facebook - https://www.facebook.com/Eye-Loss-of-Gas-731411550560385

twitter @CadentGasLtd and @cadentgashelp

our website - https://cadentgas.com/past-incidents/eye-suffolk

Cadent engineers have started to turn gas supplies back on at properties which lost their supply after a third party damaged a high pressure gas main at an industrial estate in Eye, Suffolk on Monday 12 November.

To restore supplies engineers will need to visit each affected property to switch the gas back on.

It’s very important that people wait for an engineer to do this as checks will need to be made to ensure all gas appliances such as cookers, boilers and fires are working safely and correctly.

Therefore residents are asked to try and have someone at their property to provide access.

With over 800 properties to visit across the town its anticipated engineers will need to work late into the evening to get people back on and some properties may not be visited until tomorrow. Visits will stop at 11pm so we do not disturb people too late in the evening.

Additional engineers and support staff from across the country have been drafted into help ensure supplies are restored as soon as possible and residents are asked to be patient.

All our engineers carry ID badges and people should inspect these before allowing anyone into their property.

Work is also continuing to repair a gas main supplying properties on the industrial estate – this work will need to be completed before properties on the industrial estate have their supply restored.

People are reminded that with the temporary loss of gas supply it’s also very important not to overload the electricity network and people are asked to use electricity wisely and to avoid using too many appliances at the same time.

A customer centre has been set up at Eye Community Centre, 23 Magdalen Street, Eye, IP23 7AJ, where people can get information and advice, alternatively they can call 0800 389 8000*(This number is manned between 8am and 8pm).

All customers in vulnerable situations , for example elderly people, those who are chronically sick, people with disabilities, families with babies or very young children, that we have been made aware of, have been visited to ensure they are getting appropriate assistance. However, if you know of someone in a vulnerable situation and you are concerned please contact 0800 389 8000.

Cadent engineers are preparing to start turning gas supplies back on at properties which lost their supply after a third party damaged a high pressure gas main at an industrial estate in Eye Suffolk on Monday 12 November.

Engineers have completed repairs to the high pressure gas main and are currently doing final checks before starting the operation to switch supplies back on.

It’s anticipated that the first properties will have their gas supplies turned back on later this afternoon and residents are encouraged to stay in or arrange for someone to provide access to enable this to be done.

With over 800 properties to visit across the town it’s expected that it will take the remainder of the day and until late this evening to visit them all, so people are asked to remain patient.

Cadent is doing all it can to get supplies restored to all properties as soon as possible.

All our engineers carry ID badges and people should inspect these before allowing anyone into their property.

Work continues to repair a gas main supplying properties on the industrial estate – this work will need to be completed before properties there have their supply restored.

People are reminded that with the temporary loss of gas supply it’s important not to overload the electricity network and people are asked to use electricity wisely and to avoid using too many appliances at the same time.

A customer centre has been set up at Eye Community Centre, 23 Magdalen Street, Eye, IP23 7AJ, where people can get information and advice, alternatively they can call 0800 389 8000*(This number is manned between 8am and 8pm).

All customers in vulnerable situations , for example elderly people, those who are chronically sick, people with disabilities, families with babies or very young children, that we have been made aware of, have been visited to ensure they are getting appropriate assistance. However, if you know of someone in a vulnerable situation and you are concerned please contact 0800 389 8000.

Cadent engineers worked through the night to complete a complex repair operation to a high pressure steel gas main which was damaged by a third party in Eye, Suffolk on Monday (12 November) at an industrial estate at Eye Airfield.

Additional engineers and support staff from around the country have been drafted in as Cadent works to restore gas supplies to 1100 homes and businesses that lost their gas supply following the damage.

The complex repair to the high pressure gas main – which included cutting out a section of the pipe – has now been completed and engineers are currently carrying out tests to ensure the repaired main is working correctly.

Once this is done and gas is flowing back into the local network our engineers will need to visit every property again to switch the gas back on and ensure gas is flowing safely to gas appliances such as boilers, cookers and gas fires.

We hope to start turning supplies back on later today and people are encouraged to have someone at their property to enable this to happen.

All our engineers carry ID badges and people should inspect these before allowing anyone into their property.

Repairs are still underway to the gas main supplying properties on the industrial estate – this work will need to be completed before properties there have their supply restored.

The temporary loss of gas supply may mean people use more electrical appliances but it’s very important that the electricity network is not overloaded so people are asked to use electricity wisely and to avoid using too many appliances at the same time.

A customer centre has been set up at Eye Community Centre, 23 Magdalen Street, Eye, IP23 7AJ, where people can get information and advice.

Alternatively if they have any enquiries about this incident they can call 0800 389 8000*(This number is manned between 8am and 8pm).

All customers in vulnerable situations , for example elderly people, those who are chronically sick, people with disabilities, families with babies or very young children, that we have been made aware of, have been visited to ensure they are getting appropriate assistance. However, if you know of someone in a vulnerable situation and you are concerned please contact 0800 389 8000.

We are working to restore gas supplies to 1200 homes and businesses in the village of Eye, Suffolk, following damage by a third party to a gas pipe on an industrial estate at Eye Airfield on 12 November. Engineers worked throughout the evening to stop the leak and work will continue today (13 November) to repair the damaged pipe.

To restore gas supplies Cadent engineers will first need to visit every home and business in the village to safely turn off the gas supply at the meter. Please make sure someone is at home or make arrangements so that we can access your home or business. The sooner we are able to switch every supply off, the quicker we will be able to get gas back on to everyone. All our engineers carry ID badges. Please check their ID before allowing anyone into your home.

Please don’t switch your own gas supply off unless someone from Cadent or the national gas emergency service advises you to do so. Otherwise please wait for an engineer to visit.

Cadent has set up a customer centre at Eye Community Centre, 23 Magdalen Street, Eye, IP23 7AJ where people can get information and advice. We are working to restore gas as soon as possible but it may take a number of days.

We are ensuring customers in vulnerable situations – elderly people, those who are chronically sick, people with disabilities, families with babies or very young children – are getting assistance. However, if you know of someone in a vulnerable situation and you are concerned please contact 0800 389 8000. If you have any enquiries about this incident please call 0800 389 8000.

If you smell gas please call the national gas emergency service on 0800 111 999*.

*all calls are recorded and maybe monitored