Customer CentreTelephone: 0800 0854 478
Email: [email protected]
We’re open from 8am - 8pm Monday to Friday
We’re upgrading the old metal gas pipes along the High Street in Brentwood from 15 September 2025 for six weeks until 27 October 2025.
We are working with Essex Highways Authority, who will be utilising the road closure to resurface the road whilst we complete our work.
The new pipes will help us to keep you safe and warm whilst reducing the likelihood of us having to come back to make repairs in the future.
The work on the High Street will be completed under a full road closure from Crown Street to St Thomas Road. The other sections of the High Street work will be completed with a lane closure only.
The High Street will be open for pedestrians at all times and access to businesses for deliveries will be maintained throughout. Diversions will be in place as applicable.
We are carrying out these works in three phases, approximately two weeks per phase.
Phase 1 & 2 - The High Street will be fully closed from Crown Street to St Thomas Road.
Phase 3 & 4 - A rolling lane closure along the High Street from Weald Road/Kings Road to Crown Street
Phase 5 & 6 - A rolling lane closure on the High Street from St Thomas Road to Wilson’s Corner roundabout (Ingrave Road/Ongar Road)
Collaborative working
To reduce future disruptions, we are collaborating with Essex Highways Authority who will be resurfacing the High Street at the same time, providing smoother, safer roads for the future. The street market will not be impacted by our joint work.
How will the works affect your roads?
The High Street will be fully closed to vehicles and affective becomes pedestrianised for the duration of both our works.
The final phases there will be lane closures in place.
If you have business deliveries, please speak to a member of our team on-site and they will be able to accommodate these for you.
Will my gas supply be interrupted?
We may need to interrupt your gas supply for a short time on one or two days and gain access to your property. You’ll receive a further letter to confirm if your gas supply will be interrupted and our engineers will confirm the exact date/s of interruption with you 48 hours before.
Thank you in advance for your patience while we carry out these essential upgrades to ensure that you can continue to receive a safe and reliable gas supply.
We’re upgrading the ageing gas pipes to tough, durable, long-lasting plastic pipes, which are expected to last over 80 years and will help reduce the likelihood of disruptive, unplanned work to repair ageing gas pipes in the future. Just as importantly, this work will ensure the network is safely carrying gas to heat your properties, provide hot water and cook your food.
Our work to replace ageing gas mains is a major engineering project, which we’ve planned carefully with the local authority and where possible, we’ll use innovative methods and technology to minimise disruption and reduce the time taken to do this work.
We’ve reduced the length of this project by closing a few junctions on surrounding side roads, ensuring we accelerate progress and reduce the time we’re in one area.
We need to carry out our work during the day as we need access to properties to upgrade their gas service (that’s the smaller pipe that connects gas to their property). When we do this, we need to turn off their gas supply temporarily, test their gas appliances and turn their gas back on.
If your property is on a road where we’re replacing the gas pipes, then we’ll need to turn off your gas supply for a short period of time on one or two days, starting from approximately 7.30-8.30am until approximately 8pm at night. We’ll send you a letter if this directly affects you to let you know when this will be.
If you haven’t got gas by 7:30pm, please call our customer care team on 0800 085 4478 and let them know.
If you’re registered on the Priority Service Register (PSR) or eligible to be registered, our team will offer alternative heating and cooking facilities.
We’ve notified the bus companies of our works and plans are in place for buses to follow the diversions and temporary bus stops will be arranged.
We’re in contact with local schools to inform them of our works, so that school transport companies, parents and carers can plan extra time for their journeys.
Local primary schools will also be offered a free, fun and engaging lesson on Carbon Monoxide awareness if they haven’t already taken part.
Should the need arise, emergency vehicles will need to follow the short diversions as follows:
This is a common question we encounter; we’ve contacted the refuse companies to advise them of our work and we’ll work closely with them to ensure collections take place as normal on the dedicated day each week.
Our onsite team will be working 7 days a week, 7-7 Monday- Friday, 8-5 Saturday and 9-2 Sundays .
There may be times when the team isn’t visible on site during the allotted hours. Although it may appear that no one is working at the site itself, they’ll be working in surrounding roads to insert pipes, make connections and to carry out testing, as well as allow for concrete curing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the holes and tidy up.
Once the work is complete, we’ll fill in the holes and resurface the area we’ve dug up to nationally approved highways standards. We match the colour and texture to the existing surfaces as closely as we can, but new surfaces will take time to weather.
There may be times when holes have not been filled back in. This is due to sound operational reasons. For example, the nature of our work means it’s often necessary for a hole to remain open to provide access to gas pipes in connection with gas pipes in other roads that we’re working in.
We have a commitment to fill holes and return the paths and driveways on your property back to normal within five working days of your gas going back on. If you have a path or driveway made of specialist or hard-to-source materials, such as printed concrete, this may take slightly longer.
When we plan our work, we always seek opportunities to work with other utilities to share road space to help minimise the impact to the community. These works have been carefully planned with Essex County Council and we will be collaborating works with their resurfacing team to minimise disruption as much as possible. We’re still exploring whether there are other opportunities to share road space, however, some utilities we’ve engaged with have already upgraded their assets in this area.
If you have any specific questions, you can call our customer care centre on 0800 085 4478. We’re open from 8am to 8pm Monday to Friday. You can also email us any time at [email protected].
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