Useful documents, help and advice

Forms

Infill Enquiry Form
Consent form
Non Standard Application form
Accuracy Challenge Form

Guidance

Medium pressure (MP) services and meter kiosks - Location guidance
Infills guidance
Ducting specifications and guidance
New connections - Excavation guide
Alterations - Excavation guide
Disconnection application criteria
Easement Guidance
Third Party Rights Guidance
Easement - Frequently Asked Questions ​

Charges

Notification of change - Standard connections charges 1 May 2021
Notification of change - Charging statement - RPI 1 April 2021
Connections charging statement
Notification of change - Sufficiently Complex Jobs application criteria 
Connections pricing guide - January 2020
Connections charging methodology
Lane Rental Charges - May 2017
Notification of Change - Abortive Visits
 

Terms and Conditions

Connections Business Rules
New Supply Terms and Conditions
Alterations Terms and Conditions
Non standard Terms and Conditions
Disconnections Terms and Conditions

 

Archive 2020

Connections charging statement [April 2020]
 

Archive 2019

Connections charging statement [October 2019]
Connections charging statement [September 2019]
Connections charging statement [May 2019]
 

Videos

Connections process for household customers

Connections process for business customers

Digging safely