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If you have been referred for repair and replacement, we will contact you within 24 hours, Monday to Friday (excluding bank holidays), to assess your eligibility.
If you have been referred for a gas service, we will contact you within 10 working days to assess your eligibility. For qualifying households, we will arrange for one of our Gas Safe registered engineers to visit to service your appliance.
Eligibility is based on a number of criteria. You must:
Qualifying benefits:
Any member of the household receiving at least one of the following:
Or claiming Child Benefit with a total household income within the following thresholds.
| Number of Children | Single claimant | Member of couple** |
|---|---|---|
| 1 Child* | £19,900 | £27,500 |
| 2 Children* | £24,800 | £32,300 |
| 3 Children* | £29,600 | £37,200 |
| 4 Children* | £34,500 | £42,000 |
*Up to age 18.
** Combined annual household income (and not per child).
If you rent your home, you will need to contact your landlord to arrange a safety check for all gas appliances and flues by a Gas Safe registered engineer.
Eligibility criteria is subject to change in line with Ofgem guidance.
What does a gas service involve?
One of our Gas Safe registered engineers will visit your property and check all the gas appliances to ensure they are:
The engineer will also make sure:
This can be extended to a full gas installation safety check, in which the engineer will:
What happens if you find a problem with my gas appliance(s)?
When our engineer attends to complete the gas appliance service, they may identify issues that result in further work being required. This may be that the appliances require a repair or replacement, but are safe to leave on, or it may be that the appliance/s and/or installation is dangerous and therefore must be isolated.
The engineer will talk you through the next steps if this is the case.
