Getting your gas back on 

We offer a range of free services to eligible customers that are designed to keep you safe and warm in your home. 

You’ve been referred for these services by one of our colleagues.

If we’ve visited your home and had to disconnect your gas supply or appliance for your safety. You should not use the unsafe gas appliance(s) until they have been checked.

Here you can find out more about the service you have been referred for and what will happen next.

If you need to contact us, please call us on 0800 015 4505, Monday to Friday between 8am and 4pm (excluding bank holidays) or email us at [email protected].

Supporting our customers

We work hard to ensure yours and your loved ones’ safety and we offer a number of services to keep you safe and warm in your home. You can find out more about the support we offer here: (cadentgas.com/support)

Staying safe on your doorstep

Before letting anyone into your home you need to know they are who they say they are.

When our engineer arrives at your home, they will always show you their identification card.

However, if you want to check that this is not a bogus caller, please feel free to give us a call on: 0800 389 8000 - Option 2 and we can confirm they work for us.

You can close the door and leave them waiting on the doorstep whilst you do this - they are trained to understand that you may wish to do this and will not be offended.