1 incidents
If you have been referred for a trace and repair, we will contact you within 24 hours, Monday to Friday (excluding bank holidays), to assess your eligibility.
For qualifying households, we will arrange for one of our Gas Safe registered engineers to visit to check your appliance(s).
Eligibility is based on a number of criteria. You must:
Qualifying benefits:
Any member of the household receiving at least one of the following:
Or claiming Child Benefit with a total household income within the following thresholds.
| Number of Children | Single claimant | Member of couple** |
|---|---|---|
| 1 Child* | £19,900 | £27,500 |
| 2 Children* | £24,800 | £32,300 |
| 3 Children* | £29,600 | £37,200 |
| 4 Children* | £34,500 | £42,000 |
*Up to age 18.
** Combined annual household income (and not per child).
If you rent your home, you will need to contact your landlord to arrange a safety check for all gas appliances and flues by a Gas Safe registered engineer.
Eligibility criteria is subject to change in line with Ofgem guidance.
If a leak has been identified on the installation pipework, and you are eligible, we will look to trace and repair where the leak is coming from.
Depending on the nature of the leak, this could involve the lifting of floorboards or the removal of plasterboard to gain access and carry out repairs. If this is not feasible, we may need to re-route pipework. After the repair has been tested, our team will make arrangements for the fabric of the building to be put back.
