Say hello to Connie! The virtual assistant helping you to get connected
Cadent, the UK’s largest gas network has launched its new virtual assistant, Connie. The chatbot will be available all year round to answer customer queries relating to gas connections.
Connections Director, Tom Notman, explains Connie’s role:
“Connie is intended to give customers a helping hand, when they feel they need it. Helping them to answer a query, apply for a connection, or find the right documents setting out the technical details they are looking for. We know that the connections process can sometimes seem complex and we are working on simplifying things from start to finish but in the meantime, Connie is online and ready to help”
The introduction of Connie is one of the many steps Cadent are taking to meet the changing needs of our customers with Live chat, a mobile app, call back appointments all coming soon.
Customers can say hello to Connie by visiting our connections webpages.
Connie is looking for feedback
Connie is good, but she’s not yet perfect, she knows she needs help to understand more about the technicalities of connections in order to answer all of our customer’s queries, but she’s willing to learn and she needs to learn from you. You can help her improve by providing feedback, suggestions and answers to any questions you think she should know.
If you have any ideas or thoughts for further improvements to the connections pages or Connie please email to firstname.lastname@example.org