We provide our new connection service to customers living within the East of England, North London, North West and the West Midlands.

Cadent are proud to offer our gas connection service and we understand the importance of making this journey as straightforward as possible for you.

We know that arranging a gas connection may appear daunting if you’ve never needed to arrange one before. That’s why we have a helpful, friendly and knowledgeable team, who are passionate about helping you and providing you with services that meet your needs - That's what we get excited about!

Millions of customers in the regions we distribute gas within, already rely on us for the safe and secure distribution of gas through our network.

Every year another 10,000 homeowners choose Cadent to connect them to our gas network. Our customers are at the heart of our services and we always aim to exceed your expectations, so that you are completely satisfied.
 
Thank you for considering Cadent to provide this service for you.

Before you begin

Checklist of information to have to hand before you begin your application

  • Full address of the property where the work is needed.
  • Property owner's full name and telephone number.
  • Whether there’s any private land (example: garden or driveway) between the property and the nearest footpath or road.
  • Where the gas meter will be positioned at the property.*
  • Distance in metres from the gas meter to the property boundary.

*Please note: It is Cadent policy to terminate services at:
  • meter positions in external meter boxes on the front face of a building or not more than 2m up the gable
  • internal meter positions within 2m of the point of entry

What's involved?

  • Apply online or over the phone
  • We'll call you to discuss your application in more detail with you
  • You pay for the work online or over the phone
  • We may need to survey the site
  • You'll be provided with a date for us to carry out the work
  • We’ll give you a call to make sure you’re ready for the work to start
  • Work begins at site
  • We tidy up and fill any holes in the ground
  • We’ll call to check you’re happy with everything

Did you know you could be entitled to a free or discounted gas connection to your home?

A gas connection lets you install gas central heating to help heat your home for less. Your personal circumstances may mean you qualify for a free or discounted connection.

Please note: this offer is not available to new build properties or commercial business properties.

Find out more

Timescales

As soon as you’ve accepted our quote and paid for the service our delivery team will begin planning your work, and works will be completed in approximately 6-8 weeks. We will always offer the earliest date available.
 
Local authority restrictions can sometimes apply in certain areas or we may require road traffic management permissions, which can sometimes impact delivery timescales. If this is the case for your works, we’ll make sure we keep you informed.

 

Document Library


For additional forms, charging statements and terms and conditions, view our document library.

Do you know...

We offer free installation of locking cooker valves to gas cookers or hobs?
We offer a free and voluntary support system to our most vulnerable customers?
The signs and symptoms of Carbon Monoxide (CO) poisoning?
There are alternative companies to Cadent that can be used to either make a new connection alter existing pipework or disconnect services?

Do you have a connection enquiry?

If you need to speak to the Connections Team, call 0800 0745 788.

We're here Monday to Friday, 9am - 6pm, except for public holidays.