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With you every step of the way

If you have never arranged a gas connection before we have a helpful and knowledgeable team who are passionate about guiding you through each stage of your journey, our aim is to provide you with services that meet your every need.
 
You can either apply online and get a quote or if you’d prefer, just call us on 0800 0745 788 and discuss your requirements with our helpful team.
 
Click on our short video to see how your connection application journey works.


Your Connections Journey

Here are the steps that we will take you through to get you connected. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.

  • Apply

    Either fill in our online application form, or give us a call and we'll work through your application with you.

  • Initial preparation

    Decide on your preferred meter location ensuring that there is clear route to the front of the property to lay the service.

  • Receive quote and make payment

    You will have up to 90 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.

  • Site visit

    We'll meet you on-site as soon as possible to discuss your requirements and book in a date for the works.

  • Planning works

    On average, it takes 6-8 weeks from payment to carry out your works.

  • Site preparation

    We will give you a call the week before works are due to start to make sure everything is ready.

  • Works complete

    Once we're finished, we'll re-turf, re-seed any grassed areas and replant any flower beds if we've disturbed them.

Information you'll need

Before you apply for a quote, please make sure you have the following information to hand:

  • Full address of the property where the work is needed.
  • Property owner's full name and telephone number.
  • Where the gas meter will be positioned at the property.
  • Whether there’s any private land (example: garden or driveway) between the property and the nearest footpath or road.
  • Distance in metres from the gas meter to the property boundary (we can help you calculate this).

 

How much will it cost and how long will it take?

We have a handy, quick and simple pricing tool to give you an indicative cost of a standard domestic New Connection in your area. This will also give you the current work delivery timescales (lead time).
We will always offer you the earliest date available, and if local traffic management or highway restrictions apply in your area we will let you know as this may increase the lead time before we start work.

Please use our Indicative Pricing tool to get an indicative cost for standard domestic connections work in your area and the current work delivery timescale [lead time].


Arranging a gas meter installation

We will provide you with a Meter Point Reference Number (MPRN) for your property, after you have accepted the quotation. You will need this MPRN when contacting your preferred energy supplier to arrange your gas meter installation.


Responsibilities

Cadent

Own and maintain the pipes which transport gas into homes and businesses. We are responsible up to the Emergency Control Valve (ECV), which is located before your gas meter.

Your Gas Supplier

Own the meter and the gas which is transported through our pipes and are responsible for the installation and maintenance of your gas meter. Your gas supplier will send you bills for the gas you use in your property.

Property Owner

Own the property and is responsible for the internal pipes from the gas meter to the gas appliances within the property.

More information

For additional forms, charging statements, terms and conditions and further guidance.

Do you have a connection enquiry?

If you need to speak to the Connections Team, call 0800 0745 788

We're here Monday to Friday, 8am - 6pm, except for public holidays

Alternatively, email connectionshelp@cadentgas.com