Coronavirus – Keeping you Connected.

It is important to us to continue providing Connection Services, however we have had to tailor these services to meet government guidelines on social distancing to maintain the safety and wellbeing of our people, the public whilst keeping our promise to our customers.
 
We have implemented the following across our Customer initiated connection works to minimise the spread of coronavirus:
 
We are continuing to progress Domestic, Non Domestic and 3rd Party enquiries and quotations.

At this present time we are unable to take Domestic & Non Domestic applications through the online portal, and we have made alternative arrangements.  Please contact the Connections Team on 0800 0745 788 for assistance.

We are continuing to complete the works we have committed to, however we will contact you to confirm the works are still required.  No new works will be planned in at this present time.  Where the work requires entry to your premises (ie: service alteration / disconnection) the work will only be undertaken if the premises are occupied by vulnerable persons and a risk assessment allows safe working.

We are providing a tailored service for ‘urgent connections’ for new healthcare facilities to support the current COVID-19 NHS emergency plan, schools for frontline and critical workers and vulnerable persons. Please contact us if you need to make an application or accelerate works that fall within these categories.  

UIP / iGT connections - following acceptance of your planned connection date you will be able to proceed with your works for those not requiring Cadent resources based on your own risk assessment.

To minimise the spread of the virus our Connections teams are now working from home – please contact us using the below:

Domestic & Non Domestic Applications
Telephone: 0800 0745 788
Email: QuotesTeam@cadentgas.com

Third Party – UIP / iGT
Telephone: 0845 3666758 (Option 3)
Email:  networkdesign@cadentgas.com
 
We will continue to review these arrangements based on the developing Government guidance.

We are committed to maintain the safety of our people, the public and keeping our promise to you our customers during these times.
 

We provide our new domestic gas connection service to customers living within the East of England, North London, North West and the West Midlands.

At Cadent, we take pride in our gas connection service and understand the importance of making this journey as straightforward as possible for you.

We know that arranging a gas connection may appear daunting if you’ve never needed to do it before. That’s why we have a helpful, friendly and knowledgeable team, who are passionate about helping you and providing you with services that meet your needs - that's what we get excited about!

To get in touch with our Connections Team just call 0800 0745 788.


About the Cadent New Connection Service

In the regions where we distribute gas, millions of customers already rely on us for the safe and secure distribution of gas through our network.

Every year another 10,000 homeowners choose Cadent to connect them to our gas network. Our customers are at the heart of our services and we always aim to exceed your expectations, so that you’re completely satisfied.

Thank you for considering Cadent gas new connections to provide this service for you.

Before You Begin a New Gas Connection

Checklist of information to have to hand before you begin your application

  • Full address of the property where the work is to take place
  • Property owner's full name and telephone number
  • Whether there’s any private land (example: garden or driveway) between the property and the nearest footpath or road
  • Where the gas meter will be positioned at the property*
  • Distance in metres from the gas meter to the property boundary
  • If a new  build we will need site plans showing the new build with surrounding areas and road
  • If an non domestic property we will need you annual and hourly loadings
  • What type of meter box you require
  • If you require cadent to excavate on the private land or will arrange this yourself

*Please note: It is Cadent policy to terminate services at:
  • meter positions in external meter boxes on the front face of a building or not more than 2m up the gable
  • internal meter positions within 2m of the point of entry
Cadent engineer

What's involved?

  • Apply online or over the phone
  • We'll call you to discuss your application in more detail
  • You pay for the work online or over the phone or VIA BACS or cheque
  • We may need to survey the site
  • You will receive an Meter point reference number and a plan date for us to carry out the work.
  • Once you have received your MPRN and plan date you will then need to contact a gas supplier of your choice to arrange a meter
  • We’ll give you a call to make sure you’re ready for the work to start
  • Work begins at site
  • We tidy up and fill any holes in the ground
  • We will cap the supply and ensure it is safe and your supplier will then come and fit your meter onto the new gas line
  • We’ll call to check you’re happy with everything
  • You will receive a customer satisfaction survey through the post and any feedback would greatly been appreciated

Did you know you could be entitled to a free or discounted gas connection to your home?

A gas connection lets you install gas central heating to help heat your home for less. Your personal circumstances may mean you qualify for a free or discounted connection.

Please note: this offer is not available to new build properties or commercial business properties.

Free or discounted connections

New Connection Timescales

As soon as you’ve accepted our quote and paid for the service our delivery team will begin planning your work, and works will be completed in approximately 6-8 weeks. We will always offer the earliest date available.

Local authority restrictions can sometimes apply in certain areas or we may require road traffic management permissions, which can sometimes impact delivery timescales. If this is the case for your works, we’ll make sure we keep you informed.

 

Document Library


For additional forms, charging statements and terms and conditions, view our document library.

Do you know...

We offer free installation of locking cooker valves to gas cookers or hobs?
We offer a free and voluntary support system to our most vulnerable customers?
The signs and symptoms of Carbon Monoxide (CO) poisoning?
There are alternative companies to Cadent that can be used to either make a new connection alter existing pipework or disconnect services?

Do you have a connection enquiry?

If you need to speak to the Connections Team, call 0800 0745 788.

We're here Monday to Friday, 8am - 6pm, except for public holidays.