COVID-19 update. Our priority is to keep you safe, warm and connected.
Positive results from the UK’s first grid-injected hydrogen pilot
The UK’s first live pilot to inject zero carbon hydrogen into a gas network to heat homes is yielding positive results and shedding light, for the first time, on the views of those using the gas.
Southend essential gas mains replacement
Essential gas mains replacement coming to Southend
Call 0800 111 999*
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We offer services to households and businesses
A culture of innovation
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
Digging safely
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
If you need a gas connection for your home, we can connect you to our gas network. Call 0800 0745 788, or
Start online quote
Existing customer? Log in
We are continuing to follow the UK government guidance to deliver connections in a safe and socially distanced manner. For more information about the impact of COVID-19, please visit our Coronavirus hub here.
If you live in the North West, North London, the East of England or West Midlands and are looking to connect your home to a gas supply, we’re here to help. You may have never arranged a gas connection before and we understand that it can sometimes seem like a daunting and confusing process. We have a helpful, friendly and knowledgeable team, who are passionate about helping you and providing you with services that meet your needs and to guide you through the stages. It's easy get in touch with our Connections Team, just call us on 0800 0745 788 and let us get you connected.
Either fill in our online application form, or give us a call and we'll work through your application with you.
Decide on your preferred meter location ensuring that there is clear route to the front of the property to lay the service.
You will have up to 45 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.
We'll meet you on-site as soon as possible to discuss your requirements and book in a date for the works.
On average, it takes 6-8 weeks from payment to carry out your works.
We will give you a call the week before works are due to start to make sure everything is ready.
Once we're finished, we'll re-turf, re-seed any grassed areas and replant any flower beds if we've disturbed them.
We're always working to reduce our lead times and to get you connected as soon as possible. Once you’ve accepted our quote and paid for the service our delivery team will begin planning your work, and works will normally be completed in around 6-8 weeks.
We will always try to offer the earliest date available. If local traffic management or other highway restrictions apply in your area, we will let you know as this may increase the lead time before we can start work.
Before you apply for a quote, please make sure you have the following information to hand:
A new gas connection will enable you to install gas central heating to help heat your home for less. There are a number of grants or other funding sources available to help you get a connection and install gas central heating to your home. To find out if any of these apply to your application, click below.
Length on private land
or call 0800 0745 788
More information
For additional forms, charging statements, terms and conditions and further guidance.
If you need to speak to the Connections Team, call 0800 0745 788
We're here Monday to Friday, 8am - 6pm, except for public holidays
Alternatively, email connectionshelp@cadentgas.com