Services Beyond the Meter
Our Services Beyond the Meter programme offers these customers a fourth option. A range of additional services that are designed to help customers get their households and appliances back on gas.
Our hybrid heating programme offers an upgraded system to a small group of customers, to enable a new, lower emission means of heating their home.
As part of our Services Beyond the Meter programme we are working with our expert partners to install a hybrid heating system in identified customer homes, and learn from real life experience, in households where the current gas boiler is nearing the end of its life and is no longer efficient.
The programme is funded by Cadent and supported by our expert partners Worcester Bosch, TAGGAS, YES Energy Solutions and Guidehouse to provide a fully installed, intelligent, hybrid heating system.
This offers the potential to deliver energy savings and reduced carbon emissions* while improving home heating efficiency.
*A hybrid heat pump system when running emits less carbon dioxide compared to only using a gas or oil boiler.





The programme is offered to an identified group of customers who may have inefficient homes, where their boiler is nearing its end of life, or in need of repair, and they meet other income criteria and personal conditions.
At the participating homes, our engineers will conduct a retro fit assessment and energy performance survey to see if any additional insulation measures are needed. The system is then fully installed within 1-2 days, with a smart heating thermostat, all supplied free of charge with a minimum 2-year warranty and technical support.
The participating customers will complete quarterly surveys to provide feedback and follow up discussions about their experience of using the system, so we can monitor and analyse the results. Customers will be invited to take part in sharing their experience of using hybrid heating at home.
A hybrid heating system combines two or more technologies including an air source heat pump with a gas boiler. The system automatically chooses the most efficient and cost-effective way to heat your home.

There are many benefits to this type of heating system, including:

To find out more about the hybrid heating system used in this programme, visit the Worcester Bosch website.
View product information


If you are participating in the programme, or want to know more about it, visit our Frequently asked questions page.
For more information email us at [email protected] or call us directly on 0800 015 4505.