Contact us

Emergency

Emergency

Smell gas or suspect carbon monoxide?

Call: 0800 111999*

Hit a pipe while digging?

Call: 0800 111999*

* All calls to the National Gas Emergency Service line may be recorded and monitored.

Enquiries

Enquiries

Call us on 0345 835 1111

You can contact us online via email. Please email us specifying your issue and your postcode here at Enquiries

Business enquiries

Business enquiries

Business enquiries

Biomethane producers and IGT/UIPs can find more information about how to contact the right person at Cadent in our 'business with us' section.

Feedback and Complaints

Our offices

Coventry

Ashbrook Court
Central Blvd
Coventry
CV7 8PE

02476 052639

Email: wecare@cadentgas.com

Hinckley

Brick Kiln Street
Hinckley
Leicester
LE10 0NA

01455 251 111

Email: wecare@cadentgas.com

Help and advice

  • I wasn't in when you called to turn on my gas, what do I do?

    We have to go into all the homes and test all the gas appliances to check they’re safe when turning the gas back on.

    If your gas is off because of planned pipe upgrade work, it may be that we're still working to get gas back on to your street. Our fitters work well into the evening and it could be as late as 8pm when you get a visit. If you haven’t heard anything by 7:30pm, call the number on the letters or cards you’ve had about the work.

    If your gas is off because of a gas emergency, call 0800 111 999.

  • You've left and I still have holes in my garden!

    We have a commitment to fill holes and return the paths and driveways on your property back to normal within five working days of your gas going back on. If you have a path or driveway made of specialist or hard-to-source materials, such as printed concrete, this may take slightly longer.

    We will be in touch to discuss this with you. However, if it is longer than five working days, please call the number on the letters you have received or email wecare@cadentgas.com.

  • You said you were coming to turn on my gas tonight, where are you?

    If your gas is off because of planned pipe upgrade work, it may be that we're still working to get gas back on to your street. Our fitters work well into the evening and it could be as late as 8pm when you get a visit. If you haven’t heard anything by 7:30pm, call the number on the letters or cards you’ve had about the work.

    If your gas is off because of a gas emergency, call 0800 111 999.

  • You've all gone home and I have no gas

    We have different teams, with different skills, doing different parts of the work. The team doing the pipework may have left because their part of the job is done, but the fitters who reconnect the gas are likely to still be in homes, safely turning the gas back on and checking gas appliances. They work up to as late as 8pm.

    If you still haven't had a visit by 7:30pm, call the number on the card or letters that you've already received about the mains replacement to arrange an appointment.

    If your gas is off because of a gas emergency, call 0800 111 999.