Need to get in touch?
Smell gas or suspect carbon monoxide?
Call: 0800 111999*
Hit a pipe while digging?
* All calls to the National Gas Emergency Service line may be recorded and monitored.
Call us on 0845 835 1111
You can contact us online via email. Please email us specifying your issue and your postcode here at Enquiries
Biomethane producers and IGT/UIPs can find more information about how to contact the right person at Cadent in our 'business with us' section.
Feedback and Complaints
Our Customer Care Enquiries team is here to help whether it is an enquiry, feedback or a complaint! You can call us on 0345 070 0203 or email us: email@example.com.
You may also write to us to the following address:
Customer Care Enquiries Team
Brick Kiln Street
Brick Kiln Street
01455 251 111
There should have been a card left for you with a number to call to arrange for an appointment to come and turn your gas back on.
It could be that the fitters are still in your local area, so if you see them in the street you can arrange it with them directly.
If you can't find the card with the direct number, call our enquiry line on 0845 835 1111 (this call will cost 7 per minute plus your phone company's access charge) and we'll get someone to call you to arrange an appointment.
Don't worry, if we've been to carry out work on your pipes we have a commitment to fill holes and return the paths and driveways on your property back to normal within five working days of your gas going back on.
We will do this in stages, so that each layer of soil or material has time to settle properly which means it may not be possible to do this all in one day. But we will keep coming back until it's done.
If you have a path or driveway made of specialist or hard-to-source materials, such as printed concrete, this may take slightly longer. We may also need to keep the holes in the street open for longer while we carry out work on other homes.
We will be in touch to discuss this with you. However, if it is longer than five working days, please call the number on the letters you have received or email us at firstname.lastname@example.org.
We have to go into all the homes and test all the gas appliances to check they're safe when turning the gas back on. Our fitters work well into the evening and it could be as late as 8pm when you get a visit.
If you haven't heard anything by 7:30pm, call the number on the letters or cards you've had about the work.
We have different teams, with different skills, doing different parts of the work. The team doing the pipework may have left because their part of the job is done, but the fitters who reconnect the gas are likely to still be in homes, safely turning the gas back on and checking gas appliances. They work up to as late as 8pm.
If you still haven't had a visit by 7:30pm, call the number on the card or letters that you've already received about the mains replacement to arrange an appointment.
Cadent Gas Ltd © 2017