British Sign Language (BSL) support for the deaf or hard of hearing


    We have partnered with SignLive to provide a free 24-hour online interpreting service for British Sign Language (BSL) users when calling the National Gas Emergency number.

    How to use the online BSL interpreting

    Log in on the desktop or app and look for the National Gas Emergency Service in the SignLive directory.

    Once your call is put through to an interpreter, tell them you want to call the National Gas Emergency number.

    The interpreter will then call us and interpret your conversation using a live video relay service.


    How to register to use the online BSL interpreting service

    The first time you use SignLive you will need to register. Registration ensures that you will have good video quality and that your calls are secure.

    Please check that you have: a webcam; PC or Mac; iOS or Android device; Microsoft Internet Explorer, Chrome (PC version only) or Safari; bandwidth of at least 256kbp/s upload and 384kbp/s download.

    If you have a Facebook or Google login you can use it to login to SignLive on your desktop without having to download software or plug-ins Download SignLive.

    You can also download the SignLive app from the App Store or Google Play – just search for SignLive.

    For more information on all the ways of accessing the service go to the SignLive registration page

    If you have technical difficulties with SignLive

    If you have technical problems using SignLive, please contact SignLive Monday to Friday, 9am to 5pm on:

    Email - [email protected]
    Telephone - 0330 822 0822

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