COVID-19 update. Our priority is to keep you safe, warm and connected.
Keeping gas flowing in Hemel Hempstead
Vital gas mains upgrade for Hemel Hempsted starts on Sunday 17 January
We quickly deployed 40 colleagues from across the Eastern network
Call 0800 111 999*
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We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Our aim is to facilitate new entry connections to our gas distribution network that will enable biomethane producers to inject their renewable gas into our network.
We are continuing to follow the UK government guidance to deliver connections in a safe and socially distanced manner. For more information about the impact of COVID-19, please visit our Coronavirus hub here.
Biomethane is a renewable gas. It is made from biodegradable matter such as food waste, sewage or energy crops. It has a key role to play in a low carbon economy.
Britain has a comprehensive network of gas pipes reaching over 80 per cent of UK homes. We don't need to make any changes to appliances or the gas network to use biomethane. We want to increase the amount of renewable gas we have on our network. And we want to make it as simple as possible for producers to connect to our network.
Complete our initial enquiry form and we’ll carry out a high level analysis free of charge, to check whether a connection is possible.
For a small fee, we can undertake further analysis to check available network capacity. We aim to provide this within 30 days.
Once you have received your DAS, complete and submit an application to connect.
We aim to provide you with a Connection Offer within 3 weeks of receiving your application.
One of our technical team will be in touch to plan your project in more detail. You will need to submit a design against the agreed scope.
We will provide you with a ‘design acceptance’ to allow works to begin. You will need to provide as-laid records once the works are complete.
We require evidence that all site testing is satisfactory before granting you authorisation to commission.
Once you provide a complete record for your project, we will carry out a financial reconciliation.
Use this form to find out whether there is sufficient capacity in the gas network where you intend to produce biomethane. More details on this initial step are available in our Commercial Arrangements section.
Biomethane customer enquiry form
For more information, visit our Biomethane Capacity Enquiry page.
We have five biomethane projects with Severn Trent which produce biogas from sewage, food waste and crops. Martin Lightfoot, Renewable Energy Engineer at Severn Trent Water, provides an insight into these projects and his experience of the process.
Connection application form
Customer Guide to Connect
Customer Enquiry Form
Network Entry Gas Quality Specification
DAS Application Form
We want to hear from you and work with you.
We want to make sure you can easily start injecting your gas into our network. We're here Monday to Friday, 8am - 6pm, except for public holidays.
Call 07816 145 573 or
alternatively, email box.NonStandardConne@cadentgas.com