Coronavirus – Keeping you Connected.

It is important to us to continue providing Connection Services, however we have had to tailor these services to meet government guidelines on social distancing to maintain the safety and wellbeing of our people, the public whilst keeping our promise to our customers.
We have implemented the following across our Customer initiated connection works to minimise the spread of coronavirus:
We are continuing to progress Domestic, Non Domestic and 3rd Party enquiries and quotations.

At this present time we are unable to take Domestic & Non Domestic applications through the online portal, and we have made alternative arrangements.  Please contact the Connections Team on 0800 0745 788 for assistance.

We are continuing to complete the works we have committed to, however we will contact you to confirm the works are still required.  No new works will be planned in at this present time.  Where the work requires entry to your premises (ie: service alteration / disconnection) the work will only be undertaken if the premises are occupied by vulnerable persons and a risk assessment allows safe working.

We are providing a tailored service for ‘urgent connections’ for new healthcare facilities to support the current COVID-19 NHS emergency plan, schools for frontline and critical workers and vulnerable persons. Please contact us if you need to make an application or accelerate works that fall within these categories.  

UIP / iGT connections - following acceptance of your planned connection date you will be able to proceed with your works for those not requiring Cadent resources based on your own risk assessment.

To minimise the spread of the virus our Connections teams are now working from home – please contact us using the below:

Domestic & Non Domestic Applications
Telephone: 0800 0745 788

Third Party – UIP / iGT
Telephone: 0845 3666758 (Option 3)
We will continue to review these arrangements based on the developing Government guidance.

We are committed to maintain the safety of our people, the public and keeping our promise to you our customers during these times.

We provide our services to customers within the East of England, London, North West and the West Midlands. 

Cadent offer a range of services to our business customers.

Whether it be a connection, disconnection or an alteration service that you require, we understand the importance of making this journey as straightforward and easy as possible.

Our customers are at the heart of our services and we always aim to exceed your expectations, so that you’re completely satisfied. That’s why we have a helpful and knowledgeable team, who are passionate about providing great service.
Millions of customers in the regions we distribute gas within, already rely on us for the safe and secure distribution of gas through our network.
Thank you for choosing Cadent to provide this service.

Need help or have a query?

Give us a call us on: 0800 0745 788


Business services


Our new connection service connects existing and new build properties to the our gas network.


Our alteration service moves the current position of a gas meter and pipes to a new position.


Our disconnection service permanently disconnects gas at the gas main.


As soon as the quote has been accepted and paid for, our delivery team begin to plan the work and works will be completed in approximately 6-8 weeks. We will always offer the earliest date available.
Local authority restrictions can sometimes apply in certain areas or we may require road traffic management permissions, which can sometimes impact delivery timescales. If this is the case, we’ll make sure we keep you informed.

For additional forms, charging statements and terms and conditions, view our document library.


Detailed Analysis Study (DAS)

Our DAS is an in-depth analysis study which looks at our network in its entirety and explores all Reinforcement and Alternative to Reinforcement options to allow our customers to connect to our network. Read our DAS brochure below for more information, and if you would like to request a DAS, please fill out our application form. We have included an example of a completed DAS to give you an idea what you can expect from this service.

Lead Times: D+30

DAS Brochure
DAS Application Form
Example of a completed DAS


Do you know...

We offer free installation of locking cooker valves to gas cookers or hobs?
We offer a free and voluntary system to our most vulnerable customers?
The signs and symptoms of Carbon Monoxide (CO) poisoning?

Need help or have a query?

If you need to speak to the Connections Team, call 0800 0745 788.

We're here Monday to Friday, 9am - 6pm, except for public holidays.