Commercial disconnections

    If you no longer require gas at your property, we can disconnect it for you.

    With you every step of the way

    There are many reasons why you may wish to disconnect your gas supply, ranging from changing fuel type to demolition and reconstruction. If you’ve never arranged this before then we have a helpful and knowledgeable team who are passionate about guiding you through each stage of your journey, our aim is to provide you with services that meet your every need.

    You can either apply online and get a quote or if you’d prefer, just call us on 0800 074 5788 and discuss your requirements with our helpful team.

    Your Disconnections Journey

    Here are the steps that we will take you through to get you disconnected. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.


    • Apply

      Either fill in our online application form, or give us a call and we'll work through your application with you.

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    • Initial preparation

      You need to discuss your disconnection plans with your existing supplier and arrange for your gas meter to be removed.

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    • Receive quote and make payment

      You will have up to 90 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.

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    • Site survey

      We'll arrange to meet you on-site to discuss your requirements and the options that might be available.

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    • Planning works

      On average, it takes 6-8 weeks from payment to carry out your works.

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    • Site preparation

      We will give you a call the week before works are due to start to make sure everything is ready.

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    • Works complete

      Once we're finished, we'll let you know when it is safe to resume works on-site, for example if you're demolishing a property.

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    Information you'll need

    Before you apply for a quote, please make sure you have the following information to hand:

    • Full address of the property to be disconnected.
    • Diameter of the gas pipe being disconnected (if known - if not don’t worry, we can help).
    • Type, size and serial number of the gas meter currently fitted (if known - if not don't worry, we can help).
    • Relevant HMRC VAT relief declaration.
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