With you every step of the way

We offer a range of services to our business customers, developers and households that require a bespoke service.

We provide gas connections to existing and new build properties
We disconnect gas supplies when they are no longer needed
We alter the position of gas meters and pipes if they need moving to a new position.
We can upgrade your service pipe, where you need an increase to your gas demand.

You can either apply using our Non standard application form or if you’d prefer, just call us on 0800 0745 788 and discuss your requirements with our helpful team.

Your Connections Journey

Here are the steps that we will take you through to get you connected. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.

  • Apply

    Either fill in our online application form, or give us a call and we’ll work through your application with you.

  • Initial preparation

    Decide on your preferred meter location and where applicable, make quotation fee payment in order to progress application.

  • Site visit

    We’ll meet you on-site as soon as possible to discuss your requirements and book in a date for the works.

  • Receive quote and make payment

    You will have up to 90 days to send in your signed acceptance and pay for the works. We will contact you to agree a start date when the connection cost and acceptance is received.

  • Planning works

    On average, it takes 6-8 weeks from payment to carry out your works.

  • Site preparation

    We will give you a call the week before works are due to start to make sure everything is ready.

  • Works complete

    Once we’re finished, we will re-turf, re-seed any grassed areas and replant any flower beds if we’ve disturbed them.

Information You will need

We will need the following in order to progress your application:
  • Your contact details
  • The site details and full address.
  • Hourly and annual gas loads.
  • Site Plans
  • Your work requirements including type of work required.
  • A non-refundable quotation charge [if applicable]

How much will it cost and how long will it take.

Quotation fee

When you request a gas connection service, you will be charged a non refundable quotation fee [where applicable] dependent on the type of work you require. This covers the analysis of the gas network and production of design for the works required. In most cases a physical survey will be undertaken prior to the quotation being issued.

Connection cost

When you have paid the quotation fee, we will provide you with a connection quote that is valid for 90 days. This may include the cost of an easement [where applicable] and we will require additional information such as your solicitors details that will act on your behalf.  Please see easement information within the guidance section on our information hub.

We will work with you to meet your work delivery dates and will always offer you the earliest date available for the works. Where local traffic management or highway restrictions apply in your area we will let you know as this may increase the lead time before we start work.

Arranging a gas meter installation

For New Connections requests, we will provide you with a Meter Point Reference Number (MPRN) for your property after you have accepted the quotation. You will need this MPRN when contacting your preferred energy supplier to arrange your gas meter installation.



Own and maintain the pipes which transport gas into homes and businesses. We are responsible up to the Emergency Control Valve (ECV), which is located before your gas meter.

Your Gas Supplier

Own the meter and the gas which is transported through our pipes and are responsible for the installation and maintenance of your gas meter. Your gas supplier will send you bills for the gas you use in your property.

Property Owner

Own the property and is responsible for the internal pipes from the gas meter to the gas appliances within the property.


  Apply for non-standard Connection

Apply for Service Disconnection 

or call 0800 0745 788

More information

For additional forms, charging statements, terms and conditions and further guidance.

Do you have a connection enquiry?

If you need to speak to the Connections Team, call 0800 0745 788

We're here Monday to Friday, 8am - 6pm, except for public holidays

Alternatively, email connectionshelp@cadentgas.com