COVID-19 update. Our priority is to keep you safe, warm and connected.
Keeping gas flowing in Hemel Hempstead
Vital gas mains upgrade for Hemel Hempsted starts on Sunday 17 January
We quickly deployed 40 colleagues from across the Eastern network
Call 0800 111 999*
What else should you do?
We offer services to households and businesses
COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
We are continuing to follow the UK government guidance to deliver connections in a safe and socially distanced manner. For more information about the impact of COVID-19, please visit our Coronavirus hub here.
A GT1 Survey is an essential test if you’ve moved to a new property or business premises where you don’t currently have a meter. The GT1 test, or Gas Transporter 1 test, will give you important information about the gas supply before having a meter attached. Once you know this information, you’ll be able to ascertain whether the infrastructure is currently in place to provide the gas supply you need for your home or business, or whether a new gas connection needs to be made.
If you’re looking for a GT1 survey, we’ve got all the information on how to apply for a test, what the test looks out for and much more.
Submit your request to networkstrategy.gt1andgt2@ cadentgas.com
We will ensure we have the correct information to process your request. We may contact you if more detail is required.
We may need to visit your site to gather all relevant asset information and provide an accurate response.
We aim to provide you with a response within 3 weeks.
A gas meter is required in order to access gas, helping monitor the amount of energy being used and regulate the pressure of the gas. In some places, you may find there is no longer a meter attached to the gas pipes at your property. This could be for several reasons, including theft or vandalism, unpaid bills of previous occupants, or because a decision was made historically that gas wasn’t required at the property.
If you’ve moved into a domestic or commercial property without a meter, a GT1 test is essential if you intend to increase the volume of gas to your property or have a gas meter fitted. Some of the things that a GT1 test will tell you include:
An engineer will usually need to visit the site in order to carry out the GT1 survey, although they can be done remotely on occasion. The length of time it takes to carry out the test can range from a few days to a few weeks, depending on a number of factors including weather conditions and the availability of engineers.
You can apply for a GT1 survey by downloading the Energy Networks Association (ENA) request form from their website here and click on 'Gas transporter documents’. If a capacity increase is required you can go through your Independent Gas Transporter (GT) or Utility Infrastructure Provider (UIP) for an alteration and increase in load – in some places this will be Cadent.
Before getting started, you’ll be required to fill in a GT1 test request form. This will ask you for the following information:
If you’d like more information about registering for a GT1 survey or are unsure whether you need one, you can speak to our Connections Team on 0800 0745 788 or visit the new connections or alterations section of our website.
If you need to speak to the Connections Team, call 0800 0745 788
We're here Monday to Friday, 8am - 6pm, except for public holidays
Alternatively, email firstname.lastname@example.org