Cadent announces double daily compensation rate for loss of gas supply to customers in Stannington to Malin Bridge, Hillsborough

in your area

  • Double the daily compensation rate for loss of gas supply - £130
  • Automatic compensation payment for seven days - total £910
  • Payments will be paid directly to customers - no need to claim 
Update on compensation
Cadent is pleased to announce it will be paying double its licence compensation payment and an automatic payment of seven days for all customers who lost their gas supply in Stannington to Malin Bridge, Hillsborough area due to a burst water pipe a week ago.
Richard Sansom, Cadent's director of the South Yorkshire and East Midlands network explained: "We appreciate this has been a very difficult situation over the past week, to be without gas and to have water in your gas appliances too. We want to help residents in the Stannington to Malin Bridge area. Each property that has been without gas will receive an automatic doubled payment compensation payment and an automatic payment for seven days as a minimum, paid automatically to them. We will be writing to all residents next week with all the details about how we will make these payments."
The usual licence payment of £65 for domestic customers will be doubled to £130 and an automatic payment for a minimum of seven days, totals £910. For commercial properties, the payment of £105 will be doubled to £210, and an automatic payment for seven days, a total of £1,470.
Compensation details
  • We will make these payments directly to each property
  • All customers will receive compensation for a minimum of 7 days off gas
  • Double our £65 per day payment to £130
  • Payments for seven days no matter how many days you have been off gas - a total of £910
  • We will write to you early next week explaining how we will make these payments and what customers will need to do next
  • Commercial businesses will also receive the double payment £105 to £210 for seven days - total £1,470


Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

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