Cadent's 2021-2026 RIIO-2 Business Plan


On 9th December 2019, Cadent submitted its final 2021-2026 RIIO-2 Business Plan to Ofgem.  The plan was developed in consultation with our customers, stakeholders and industry with over 1 million interactions with our customers and stakeholders, 20 thousand customer engagements through and more than100 engagement events.   Our gas network plays a critical role in delivering affordable, safe and reliable heating to over 80% of domestic homes and fuelling major industry, businesses, schools and hospitals in England. We will be at the forefront of shaping and delivering the road to Net Zero emissions through facilitating clean gas and demonstrating a hydrogen pathway for our current and future customers. 

For full details of our Business Plan:-


Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*

Cadent Gas Ltd is owned by a consortium of global investors.

*All calls are recorded and may be monitored.

Media contacts

Stephanie van Rosse

07767 337343