Read our Coronavirus update. Keeping you safe, warm and connected at this challenging time.
The safety of our customers and colleagues is our number one priority. During this difficult time for the UK, we are doing all we can to ensure that all our customers, especially those in vulnerable situations, continue to receive the services they need.
Cadent was awarded Disability Confident status for a range of measures it is taking to recruit and retain employees with disabilities.
What else should you do?
We offer services to households and businesses
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
As the nights get colder and darker, the chance of severe weather increases. We're dedicated to keeping our customers safe and warm, whatever the weather.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
Answers to some of the most common questions that people ask us.
Frequently asked questions
The information on these pages will help ensure your safety and the safety of your workers and local communities.
What is the priority services register (PSR), what the benefits are and how to add yourself or a loved one to it.
Supporting our customers
Tips to help you get ready for winter. Know your free emergency numbers, prepare your home, look out for neighbours, be aware of bad weather.
Be winter ready
Only call 0800 111 999 if you smell gas or you suspect you have a carbon monoxide issue. For gas appliance problems call a Gas Safe registered engineer.
Boiler not working
Safe, warm and connected
We have a responsibility to carry out essential checks on the gas pipes in multi-occupancy buildings. This means to carry out the checks we need access to the pipes in your home from time to time.
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