Director of External Affairs – North London
Mobile: 07540 092063
[email protected]
Head of External Affairs - North West
Mobile: 07855 180493
[email protected]
Head of External Affairs – West Midlands
Mobile: 07890 324472
[email protected]
Head of External Affairs - East
Mobile: 07971 238934
[email protected]
We are the UK’s largest gas distribution network, bringing gas to 11 million homes and businesses throughout the North West, West Midlands, East Midlands, East of England and North London.
We own and operate around 80,000 miles of gas pipes, but we don’t extract, own or sell gas – this is the role of the energy suppliers, who pay us to transport gas safely to homes and businesses. We’re not responsible for issuing bills or setting tariffs. Our costs make up around 20%. These costs are agreed in advance with our regulator, Ofgem (currently RIIO-2 price controls which will run until March 2026).
We are responsible for ensuring the gas network is operating safely and reliably, 24/7, 365 days a year. We have worked hard to establish world-class safety performance and a network that operates at over 99.99% reliability. We’re investing £800 million to upgrade the network, reducing the need for emergency repairs and preparing for low-carbon replacements to natural gas, like hydrogen. It’s part of a thirty-year programme of works that will end in 2032 – replacing old iron and steel pipes from the 20th century with safer, modern alternatives.
This may mean your constituents experience inconveniences like roadworks or network replacement where they live or work. If you have concerns about our works in your constituency, please don’t hesitate to get in touch with our Head of External Affairs for your area.
We also manage the National Gas Emergency Service on behalf of the entire UK gas industry. It operates 24 hours a day, 7 days a week, 365 days a year. We want everyone to know what to do when they smell gas: call 0800 111 999* immediately.
If your constituents report the smell of gas to you, or raise an immediate gas safety concern, please ensure that either you or your constituents call this number without delay. Incidents are rare, but we always do our utmost to resolve situations quickly and ensure your constituents remain safe and warm. In the unlikely event that an emergency occurs in your constituency you will be kept informed by our External Affairs Team, who are also reporting directly to DESNZ.
We’re committed to providing an outstanding customer experience, inclusive and accessible services to all, and going beyond to support those most in need. We’re proactively encouraging the most vulnerable customers to sign up to the Priority Services Register (PSR): a database that’s shared (under strict conditions of use) with all utility suppliers, emergency services and trusted partners.
Customers registered on the PSR not only receive extra care in an emergency – we make sure that throughout the year we provide extra support like carbon monoxide monitoring, gas safety checks, and information in accessible formats like braille or in alternative languages. Please encourage your constituents who qualify to sign up. You can share the links below with your constituents on your website or social media channels. www.cadentgas.com/psr
The Cadent Foundation has been working with charities and partners since 2019. Our aim is to help households find sustainable solutions to fuel poverty and ensure people are safe and warm in their homes. By working with charitable organisations we strive to help households improve their financial wellbeing and become more energy efficient through advice, support and practical measures.
To learn more visit www.cadentgas.com/cadent-foundation
We’d love to welcome you to a Cadent site, depot or project to learn more about the work we do. We can arrange:
To arrange a visit, for further information or if we can help you and your constituents on any other matter, please contact us on the details at the top of this page.
We operate a 24/7 press office. Please note this is for media enquiries only.
