As Chief Executive Officer, I value open and honest communication with our customers, stakeholders, and communities. I also recognise that there may be occasions when you feel your query requires further review beyond our standard contact channels.
That is why my team and I have established this platform to help you escalate your enquiry when appropriate.
If you have already been in contact with our customer service team and feel that your concern has not been fully resolved, please use the form below. Providing any reference numbers, previous correspondence or case details will help our executive team review your enquiry as quickly and thoroughly as possible.
I personally review all contact with the team on a regular basis. Please be assured that all enquiries submitted through this channel will be reviewed by my team and directed to the appropriate senior colleagues for investigation. We are committed to ensuring that every concern receives fair consideration and that you receive a timely response.
Steve Fraser
Chief Executive Officer
Please contact the team via email at: [email protected] or alternatively fill out the form below.
If you smell gas or suspect carbon monoxide, call 0800 111 999*
*All calls are recorded and may be monitored
