We have a responsibility to ensure that the needs of our customers are understood and acted upon in a respectful and relevant way. We must find effective ways to identify our customers needs and understand the many situations that can lead to vulnerability across the communities we serve.
By 2026, we will have direct conversations with over four million of our customers to inform them of our Priority Services Register, which will ensure that they are provided with tailored services to meet their needs
Form over 80 strategic programme and project partnerships that will help to extend our reach and positive social impact.
Obtain and maintain the British Standard BS ISO 22458:2022.
Healthy Homes Solutions Extension 2023 - 2024
RAD – Royal Association for Deaf People
Royal Voluntary Service (RVS) Stay Safe, Warm & Well - Winter 2023
Crunch – Digital Priority Services Register (PSR) Campaign
Mental Health UK – Energy Safeguarding and tackling fuel poverty for people with Mental Health
Safe and Warm: Providing a Critical Lifeline to Dialysis Patients Across the UK
