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COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
If you no longer require gas at your property, we can disconnect it for you.
Apply for disconnection
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If you live in the North West, West Midlands, East Midlands, South Yorkshire, East of England or North London and no longer need gas at your home, we’re here to help you disconnect the gas supply.
There are many reasons why you may wish to disconnect your gas supply, ranging from changing fuel type to demolition and reconstruction. The requirements and lead times are site specific and relate to the type of property and gas supply.
It's easy to get in touch with our Connections Team, just call us on 0800 0745 788 and let us take care of your gas disconnection needs.
Either fill in our online application form, or give us a call and we'll work through your application with you.
You need to discuss your disconnection plans with your existing supplier and arrange for your gas meter to be removed.
You will have up to 90 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.
We'll arrange to meet you on-site to discuss your requirements and the options that might be available.
On average, it takes 6-8 weeks from payment to carry out your works.
We will give you a call the week before works are due to start to make sure everything is ready.
Once we're finished, we'll let you know when it is safe to resume works on-site, for example if you're demolishing a property.
We're always working to reduce our lead times and to get your disconnection completed as soon as possible. Once you’ve accepted our quote and paid for the service our delivery team will begin planning your work, and works will normally be completed in around 6-8 weeks. We will always try to offer the earliest date available.
We are required to disconnect supplies close to or at the main. If this is located in the roadway, this will require traffic management to grant us access and may increase lead times depending on highway authorities.
Before you apply for a quote, please make sure you have the following information to hand:
Start online quote
or call 0800 0745 788
For additional forms, charging statements, terms and conditions and further guidance.
If you need to speak to the Connections Team, call 0800 0745 788
We're here Monday to Friday, 8am - 6pm, except for public holidays
Alternatively, email firstname.lastname@example.org