Coronavirus – Keeping you connected.

It is important to us to continue providing connection services during this difficult time for our customers, whilst ensuring we continue to meet government guidelines on social distancing, to maintain the safety and wellbeing of our people and the public.
 
We are now undertaking risk assessments to schedule and deliver work requests and we will contact you to confirm the work is required, before we visit your premises.
 
Where the work requires entry to your premises (i.e. for service alteration / disconnection), it will only be undertaken if the premises are occupied by people living and a risk assessment allows safe working.
 
We continue to provide a tailored service to accelerate the delivery of ‘urgent connections’ to support customers in vulnerable circumstances, new healthcare facilities to support the COVID-19 NHS emergency plan, schools for frontline and critical workers. Please contact us if you need to make an application that fall within these categories. 
 
UIP / iGT connections - following acceptance of your planned connection date you will be able to proceed with your works for those not requiring Cadent resources based on your own risk assessment.
 
To minimise the spread of the virus our Connections teams continue to work from home – please contact us using the below:
 
Domestic & Non Domestic Applications 
Telephone: 0800 0745 788
Email: QuotesTeam@cadentgas.com

Third Party – UIP / iGT
Telephone: 0845 3666758 (Option 3)
Email:  networkdesign@cadentgas.com

We will continue to review these arrangements based on developing Government guidance and we remain committed to maintain the safety of our people, the public and in keeping our promise to you our customers during these times.

 
Cadent are proud to offer our gas disconnection service, and we understand the importance of making this process as straightforward as possible. Our disconnection service is available to customers living within the East of England, North London, North West and the West Midlands.

To get in touch with our Connections Team just call 0800 0745 788. Thank you for considering Cadent to provide this service for you.

 

Our service: gas meter disconnection or disconnect a gas supply

We recognise there are various reasons you may need your gas to be disconnected. This could range from simply no longer requiring gas, through to a property being demolished. Whatever your need for disconnection, we have a helpful, friendly and knowledgeable team, who are passionate about helping you and providing you with services that meet your needs - that's what we get excited about! Our customers are at the heart of our services. We always aim to exceed your expectations, ensuring you are left completely satisfied. Cadent offer a gas disconnection service, and we understand the importance of making this process as straightforward as possible.

We recognise there are various reasons you may need your gas disconnected. This could range from simply no longer requiring gas, through to a property being demolished. Whatever your need for a disconnection, we have a helpful, friendly and knowledgeable team, who are passionate about helping you and providing you with services that meet your needs - That's what we get excited about!

Our customers are at the heart of our services and we always aim to exceed your expectations, so that you are completely satisfied.

Before you begin your gas disconnection application

Checklist of information to have to hand before you begin your application

  • Full address of the property where the work is needed
  • Diameter of the gas pipe being disconnected (if you know this, if not don’t worry, we can help)

What's involved?

  • Apply online or over the phone
  • We'll call you to discuss your application in more detail with you
  • You pay for the work online or over the phone
  • We may need to survey the site
  • You'll be provided with a date for us to carry out the work
  • We’ll give you a call to make sure you’re ready for the work to start
  • Work begins at site
  • We tidy up and fill any holes in the ground
  • We’ll call to check you’re happy with everything

Did you know we offer free installation of locking cooker valves to gas cookers or hobs?

These simple safety devices can help put extra safeguarding in place for someone living with learning disabilities or dementia retain their independence and remaining safe in their own home,  providing peace of mind and reassurance to family, friends and carers.
 
The valve can easily be turned off and on and locked by the carer. When the valve is locked, the gas supply is isolated which means if the cooker is unintentionally turned on or left on when you are out of the room, there is no risk of gas escaping.
 

Locking cooker valves

Gas Disconnection Timescales

As soon as you’ve accepted our quote and paid for the service our delivery team will begin planning your work. Work will be completed in approximately 6-8 weeks. We will always offer the earliest date available.

Local authority restrictions can sometimes apply in certain areas or we may require road traffic management permissions, which can sometimes impact delivery timescales. If this is the case for your work, we’ll make sure we keep you informed.

Document Library

For additional forms, charging statements and terms and conditions, view our document library.

 

Do you know...

We offer a free and voluntary support system to our most vulnerable customers?
The signs and symptoms of Carbon Monoxide (CO) poisoning?
There are alternative companies to Cadent that can be used to either make a new connection alter existing pipework or disconnect services?

Do you have a gas disconnection enquiry?

If you need to speak to the Connections Team, call 0800 0745 788.

We're here Monday to Friday, 8am - 6pm, except for public holidays.