Coronavirus – Keeping you Connected.

It is important to us to continue providing Connection Services, however we have had to tailor these services to meet government guidelines on social distancing to maintain the safety and wellbeing of our people, the public whilst keeping our promise to our customers.
We have implemented the following across our Customer initiated connection works to minimise the spread of coronavirus:
We are continuing to progress Domestic, Non Domestic and 3rd Party enquiries and quotations.

At this present time we are unable to take Domestic & Non Domestic applications through the online portal, and we have made alternative arrangements.  Please contact the Connections Team on 0800 0745 788 for assistance.

We are continuing to complete the works we have committed to, however we will contact you to confirm the works are still required.  No new works will be planned in at this present time.  Where the work requires entry to your premises (ie: service alteration / disconnection) the work will only be undertaken if the premises are occupied by vulnerable persons and a risk assessment allows safe working.

We are providing a tailored service for ‘urgent connections’ for new healthcare facilities to support the current COVID-19 NHS emergency plan, schools for frontline and critical workers and vulnerable persons. Please contact us if you need to make an application or accelerate works that fall within these categories.  

UIP / iGT connections - following acceptance of your planned connection date you will be able to proceed with your works for those not requiring Cadent resources based on your own risk assessment.

To minimise the spread of the virus our Connections teams are now working from home – please contact us using the below:

Domestic & Non Domestic Applications
Telephone: 0800 0745 788

Third Party – UIP / iGT
Telephone: 0845 3666758 (Option 3)
We will continue to review these arrangements based on the developing Government guidance.

We are committed to maintain the safety of our people, the public and keeping our promise to you our customers during these times.

We provide our disconnection service to customers living within the East of England, North London, North West and the West Midlands. 

Cadent offer a gas disconnection service, and we understand the importance of making this process as straightforward as possible.

We recognise there are various reasons you may need your gas disconnected. This could range from simply no longer requiring gas, through to a property being demolished. Whatever your need for a disconnection, we have a helpful, friendly and knowledgeable team, who are passionate about helping you and providing you with services that meet your needs - That's what we get excited about!

Our customers are at the heart of our services and we always aim to exceed your expectations, so that you are completely satisfied.
Thank you for considering Cadent to provide this service for you.

Before you begin

Checklist of information to have to hand before you begin your application

  • Full address of the property where the work is needed
  • Diameter of the gas pipe being disconnected (if you know this, if not don’t worry, we can help)

What's involved?

  • Apply online or over the phone
  • We'll call you to discuss your application in more detail with you
  • You pay for the work online or over the phone
  • We may need to survey the site
  • You'll be provided with a date for us to carry out the work
  • We’ll give you a call to make sure you’re ready for the work to start
  • Work begins at site
  • We tidy up and fill any holes in the ground
  • We’ll call to check you’re happy with everything

Did you know we offer free installation of locking cooker valves to gas cookers or hobs?

These simple safety devices can help put extra safeguarding in place for someone living with learning disabilities or dementia retain their independence and remaining safe in their own home,  providing peace of mind and reassurance to family, friends and carers.
The valve can easily be turned off and on and locked by the carer. When the valve is locked, the gas supply is isolated which means if the cooker is unintentionally turned on or left on when you are out of the room, there is no risk of gas escaping.

Locking cooker valves


As soon as you’ve accepted our quote and paid for the service our delivery team will begin planning your work, and works will be completed in approximately 6-8 weeks. We will always offer the earliest date available.
Local authority restrictions can sometimes apply in certain areas or we may require road traffic management permissions, which can sometimes impact delivery timescales. If this is the case for your works, we’ll make sure we keep you informed.


Document Library

For additional forms, charging statements and terms and conditions, view our document library.


Do you know...

We offer a free and voluntary support system to our most vulnerable customers?
The signs and symptoms of Carbon Monoxide (CO) poisoning?
There are alternative companies to Cadent that can be used to either make a new connection alter existing pipework or disconnect services?

Do you have a disconnection enquiry?

If you need to speak to the Connections Team, call 0800 0745 788.

We're here Monday to Friday, 8am - 6pm, except for public holidays.