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Apply
Either fill in our online application form, or give us a call and we'll work through your application with you.
If you are renovating or extending your home you may need to change the position of your gas meter and pipes.
Service alterations are required if you need to relocate your gas meter, if you need to increase your gas supply or you’re moving pipework to accommodate renovations or alterations to your home. If you’ve never arranged this before then we have a helpful and knowledgeable team who are passionate about guiding you through each stage of your journey, our aim is to provide you with services that meet your every need.
You can either apply online and get a quote or if you’d prefer just call us on 0800 0745 788 and discuss your requirements with our team.
Click on our short video to see how your service Alteration application journey works
Here are the steps that will take you through the alterations process. Don't worry, we’ll stay in touch along the way to make sure it's going smoothly and you’re happy with everything.
Either fill in our online application form, or give us a call and we'll work through your application with you.
You may need to discuss your alteration plans with your existing supplier who will advise if you need to change your meter. You will also need to let us know if you are digging your own excavations.
You will have up to 90 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.
We'll arrange to meet you on-site to discuss your requirements and the options that might be available.
On average, it takes 6-8 weeks from payment to carry out your works.
We will give you a call the week before works are due to start to make sure everything is ready.
Once we're finished, we'll re-turf, re-seed any grassed areas and replant any flower beds if we've disturbed them. You will need to undertake any internal decorative works.
Before you apply for a quote, please make sure you have the following information to hand:
We have a handy, quick and simple pricing tool to give you an indicative cost of a standard Service Alteration in your area. This will also give you the current work delivery timescales (lead time).
We will always offer you the earliest date available, if local traffic management or highway restrictions apply in your area we will let you know as this may increase the lead time before we start work.
Please use our Indicative Pricing Tool to get an indicative cost for standard domestic connections work in your area and the current work delivery timescale [lead time].
or call 0800 074 5788
For additional forms, charging statements, terms and conditions and further guidance, view our document library.
If you need to speak to the Connections Team, call 0800 074 5788
We're here Monday to Friday, 8am - 5pm, except for public holidays
Alternatively, email [email protected]
