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COVID-19 - Keeping safe and well
We're dedicated to keeping our customers safe and warm, whatever the situation. Which is why we are putting in extra precautions to help keep you and our colleagues safe during this challenging time.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
If you are renovating or extending your home you may need to change the position of your gas meter and pipes.
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We are continuing to follow the UK government guidance to deliver connections in a safe and socially distanced manner. For more information about the impact of COVID-19, please visit our Coronavirus hub here.
If you live in the North West, North London, the East of England or West Midlands and need to alter or make changes of your gas supply and/or change the position of your gas meter, we're here to help.
Gas alterations can be required for a number of reasons, from relocating a gas meter to increasing or reducing the supply or moving pipework to accomodate renovations or alterations. We're keen to find out more about your plans and to help make them happen as quickly and easily as possible.
It's easy get in touch with our Connections Team, just call us on 0800 0745 788 and let us take care of your gas alteration needs.
Either fill in our online application form, or give us a call and we'll work through your application with you.
You may need to discuss your alteration plans with your existing supplier who will advise if you need to change your meter. You will also need to let us know if you are digging your own excavations.
You will have up to 45 days to send in your signed acceptance and pay for the works. When we receive your acceptance, we will contact you to agree the start date.
We'll arrange to meet you on-site to discuss your requirements and the options that might be available.
On average, it takes 6-8 weeks from payment to carry out your works.
We will give you a call the week before works are due to start to make sure everything is ready.
Once we're finished, we'll re-turf, re-seed any grassed areas and replant any flower beds if we've disturbed them. You will need to undertake any internal decorative works.
We're always working to reduce our lead times and to get your alterations completed as soon as possible. Once you’ve accepted our quote and paid for the service our delivery team will begin planning your work, and works will normally be completed in around 6-8 weeks.
We will always try to offer the earliest date available. If local traffic management or other highway restrictions apply in your area, we will let you know as this may increase the lead time before we can start work.
Before you apply for a quote, please make sure you have the following information to hand:
Length on private land
or call 0800 0745 788
For additional forms, charging statements, terms and conditions and further guidance.
If you need to speak to the Connections Team, call 0800 0745 788
We're here Monday to Friday, 8am - 6pm, except for public holidays
Alternatively, email firstname.lastname@example.org