Connections service

Our online Connections service will be unavailable whilst routine maintenance is carried out from 4pm Friday 17/08/2018 to 6am Monday 20/08/2018.

8 steps to get the work done

There are eight simple steps to get the work done whether you are applying for a new connection, an alteration or a disconnection online.

The current waiting time for a gas connection is approximately 6 – 8 weeks from the date we receive payment and acceptance. We will always try to offer the earliest plan date available. If traffic management or other restrictions apply in your area this may increase waiting times.

What would you like to do?

The 8 steps

Get started

Apply online for a gas Connection, Alteration or Disconnection
We'll provide a guide price (an estimate of costs); you don't pay for anything at this stage

Talk over the detail

We’ll call you to discuss your application in more detail
During the call, we’ll also give you a firm price quote
You can choose to accept the quote to complete your application

Pay for the work

You’ll need to pay for the work in full at this point
The quickest and easiest way is to pay online or over the phone

Survey the site

A surveyor will call and arrange a convenient survey date and time
The surveyor will explain how the works will be completed and what you can expect
During the survey you will also agree a date for the work to begin

Pre-work check

Your surveyor may call you a few days before the start date of your work. This is to confirm you are ready for us to begin work
Our admin team will also check with the local authorities that we have permission to begin digging

Work begins

We’ll arrive on the date agreed between 8am – 5pm
Our qualified engineering team will begin work, making sure they work safely

Tidy up

Within five days of the engineering work being completed, a specialist team will arrive to fill any holes and resurface the ground, e.g. Tarmac, block paving
Our sign and barrier providers will come and collect any equipment on public or private land

Final check

Your surveyor will call and confirm you are happy with everything
You may receive a customer satisfaction survey by post, which we’d encourage you to complete, so we can continue to improve our service

Free or discounted gas connections

You may qualify for a discount or a free connection

If you don't have a gas connection you may be eligible for a free or discounted connection. Click onto learn more to find out more about this scheme. To date we have connected more than 35,000 homes under this scheme.

Learn more

Connection help

Connection enquiries

0800 0745 788

Email Us