This service is available to gas customers living in high rise, multi occupancy buildings only. It does not apply to any other property type. Not all high rise, multi occupancy buildings will qualify.
For further information please contact 0800 389 8000 or [email protected]
If you switch from gas to electricity for cooking, you won’t have to pay your gas standing charge anymore. Which means you could save around £90 per year* on your energy bill.
*Based upon available gas tariffs as at June 2018.
The gas pipes in your building will need to be replaced in the future, which means you could be without your gas supply for cooking for quite a long time.
But if you switch to electricity, your energy supply will continue to flow uninterrupted.
You’ll receive goodwill payment if you agree to change from gas to electricity for your cooking. The goodwill payment is both for the inconvenience caused, and to cover the costs of buying and installing a new electric cooker. Time to start trying out some new recipes!
Yes, you’ll need to contact the company that supplies your gas and ask them to:
If you don’t do this you may still be liable for standing charges even after the gas supply has been removed.
Once your gas meter is removed, you will not be able to use your gas cooker for cooking purposes.
You can find this information on your gas bill in addition to your meter point reference number. Alternatively, you can call the meter point reference helpline number on 0870 608 1524.
You’ll need to give your consent by completing and returning a Gas Disconnection Request which you can get from your Cadent representative.
You'll receive £3,000 goodwill payment if you agree to change from gas to electricity for your cooking.
This covers the cost and installation of an electric cooker of your choice as well as the removal of your old gas cooker. It also includes a goodwill payment for taking part in this scheme, in recognition of the inconvenience caused.
If your gas supply is already interrupted you will receive an additional £70 per day. This covers the maximum compensation under Ofgem's Guaranteed Standards of Performance (GSOP): GS1 Supply Restoration, for the interruption or loss of your gas supply.
Help and support with purchasing and installing an electric cooker is available for all customers – please speak with your Cadent representative.
The removal of your gas supply is not compulsory and you can choose to keep it if you want to.
All residents will need to agree to the removal of their gas supply, for us to be able to implement the scheme and provide the goodwill payment.
Once all the residents in your building have done this, the goodwill payment will be processed and sent out. Your Cadent representative will keep you informed and updated on progress.
We’ll wait for 30 working days from the day you receive your goodwill payment before we remove the gas supply. This will give you time to buy and install an electric cooker.
Your Cadent representative operating in your building will explain the process to you.
The gas in your building is only used for cooking and its usage is very low, which means gas users would benefit from switching to electricity:
*Based upon available gas tariffs as at June 2018.
