We are regulated by The Office of Gas and Electricity Markets (Ofgem), who set out our Guaranteed Standards of Performance. If we fail to meet any of these standards, you could be entitled to a compensation payment.
The standards cover:
Restoring your gas supply
Reinstatement (filling the holes after our work)
Notification about planned works which will interrupt your gas supply
Gas connections/alterations/disconnections
Provision of alternative cooking/heating facilities for priority domestic customers
Please note: We can only process compensation requests relating to one or more of these areas. If your claim does not relate to any of these, you will not be eligible for compensation.
We use cookies to give you the best possible online experience, ensuring our websites are reliable and
secure.
You can allow all cookies or manage what we use them for. You can find out more on our Cookie policy page.
Privacy preference centre
When you visit any website, it may store or retrieve information on your browser, mostly in
the form of cookies. This information might be about you, your preferences or your device
and is mostly used to make the site work as you expect it to. The information doesn’t
usually directly identify you, but it can give you a more personalised web experience. We
respect your right to privacy, you can choose not to allow some types of cookies. You can
change your cookie settings by selecting from the headings below. However, blocking some
types of cookies may impact your experience of the site.
Manage consent preferences
Essential Cookies
Always Active
These cookies are necessary for core functionality, such as security and network management. They always need to be on.
Targeting Cookies
Targeting and advertising cookies are specifically designed to gather
information from you on your device to display advertisements to you based on
relevant topics that interest you for
more details
.
