Two people sit on a couch, reviewing documents together. The person on the right points at the paper, suggesting collaboration and focus.

Advice and Support

Quick links

Our partners help with specialist energy advice which is outlined in this section. There are also some simple things you can do at home, such as following our energy saving tips, to start managing your energy bills today.

Always check if you’re eligible for the Priority Services Register as this enables priority support from utility companies in the event of an interruption to your energy or water supply, or an incident that affects you.

What is fuel poverty?

A hand holds a green credit card with a yellow chip, next to an orange circle with a white percentage symbol, against a black background.

Fuel poverty is when a household cannot afford to heat their home to a safe and comfortable temperature, spending 10% or more of its income maintaining an adequate level of warmth.

Click for more

Energy saving tips

A green house silhouette with a glowing yellow energy-saving light bulb inside, symbolizing eco-friendly living and sustainable energy use.

How can you save money at home by being more efficient with your energy use?

Click for more

Income maximisation

Pink hand with a yellow cuff holds a green coin featuring a yellow pound symbol. Set against a black background, evoking themes of finance and economy.

Access advice to help find benefits, grants, discounts and debt management, to help manage money better and maximise income.

Click for more

Priority Services Register

Illustration of a family with three figures-two adults, one in blue and one in green, and a child in orange-holding hands with a purple heart above them.

A free support service from utility companies which prioritises vulnerable customers, such as those of pensionable age, with a disability or chronic illness.

Click for more

Need more advice and help?

For advice and support on managing your energy usage and bills, our partners can help. Visit our partner pages to find out how they support and where our funding is available.