Cadent Foundation has awarded a grant to National Energy Action, a fuel poverty and energy efficiency charity, to support the most vulnerable with repairs or replacements to their gas appliances.
Within the gas emergency industry, Cadent’s First Call Operatives (FCOs) respond to emergencies such as, gas escapes or carbon monoxide alarms and may have to disconnect a customer’s gas supply to make the property safe.
Customer’s on a low income or in a vulnerable situation are at times unable to afford to pay for the necessary repairs or replacement works. This can put people in situations without heating, hot water and cooking facilities for an indefinite amount of time.
Having identified this, the Reactive Response scheme allows the FCOs to refer people in vulnerable households to the programme which will arrange for repairs or replacements of gas appliances free of charge.
Feedback from the scheme has been positive and have customers frequently commented on how satisfied they were with the service they had received through Reactive Response:
Without your help I would be in dire straits. I wouldn’t know what to do. I appreciate the support offered to me at a very vulnerable time. Thank you.
I'm so grateful for your help and the expertise of the workmen who fitted the new piece of gas pipe. I would not have known who to turn to or trust without your help.
For more information about National Energy Action, the charity the foundation has chosen to support and its ambition to tackle fuel poverty go to their website https://www.nea.org.uk/
