Phase 3 :
Phase 2 - Kents Hill Road - starts 1 April 2023
Road closure and stages of work along Kents Hill Road
Phase 1 - Mount Road, Benfleet
If you have any immediate concerns you would like to discuss, you can call our customer care centre on 0800 085 4478. We are open from 8.00am to 8.00pm Monday to Friday, and from 9.00am to 4.00pm on Saturday.
You can also email us any time at CustomerCareLondon@cadentgas.com
Why are you carrying out the work?
We are investing over £3.4million in our gas network, in Benfleet and Canvey Island, over the next couple of years. This investment will ensure the network is ready to carry low-carbon gas, like hydrogen, which is essential for the UK to achieve ‘net zero’ emissions by 2050.
By replacing 13km (over eight miles) of the old metallic pipes, with new more durable plastic pipes in the area, we will ensure a safe and reliable gas supply for the future.
The new durable plastic pipes are expected to last over eighty years and will help reduce the amount of unplanned work to repair ageing gas pipes in the future, if left undisturbed.
How are you going to deliver the work?
Due to the nature of the work involved, we have planned to deliver it in a number of phases to maximise efficiency and minimise disruption.
Residents will be kept informed of the different phases, traffic management and if their gas supply will be temporarily impacted at the beginning of each phase. We will also be lettering/leafleting residents along the effected roads to ensure they are informed before any work starts.
What impact will our work have on the roads?
To deliver the work safely, traffic management will be put in place during each phase of the work.
We will provide updates at each phase to let you know what the traffic management will be. This might include road closures, lane closures and traffic lights.
Will my gas supply be affected?
In your property is on a road where we are replacing the gas pipes, then we will need to turn off your gas supply for a short period of time, starting from approximately 7.30-8.30am until approximately 8pm at night. We will keep send you a letter if this directly affects you to let you know when this will be.
If you haven’t got gas by 7:30pm, please call our customer care team on
0800 085 4478 and let them know.
We do appreciate this is still a long time, so before we turn off the gas supply, our team will providealternative heating and cooking facilities as applicable, to households where an occupant is registered on the Priority Services Register (PSR) or eligible to be registered.
Are you able to complete the works faster?
Our work to replace ageing gas mains is a major engineering project and we are working hard to complete it as soon as we can to ensure you receive a safe and reliable gas supply for the future.
Where possible we try to reduce the duration of our works and their impact. The project has been carefully planned with the local authority, so it is carried out as efficiently as possible.
We use innovative methods and technology to minimise disruption and reduce the time taken to do this work.
How much space do you require to carry out these works safely?
The amount of road space taken up will vary throughout the project and will be minimised at all times. The size of our area of work takes into account the size and location of the pipes, movement of machinery and equipment and the safety of our workforce and the public.
I can’t see anyone on site – what does this mean?
Although it may appear that no one is working on site, it doesn’t mean that work has been completed. We need to be able to work at different locations to insert pipes, make connections and to carry out testing. It is only once we are satisfied that the new pipe is safely supplying gas to customers that we can fill in the excavation and clear up the site.
Will you reinstate the roads once the project is complete?
Once the pipes have been laid, another team will start filling in the holes. This may take a few days, as we will do it in stages, so the material has time to settle. If we have had to dig holes on your property, we’ll fill them in and replace the patch we’ve removed with seed, tarmac or paving within five working days. This work will have a two-year warranty. If you have a concrete imprint drive, our specialist contractors will restore the patch surface so this may take a little longer.
What are you doing with the green box in some of our gardens?
Where possible we will also endeavour to remove the individual gas regulator (the green garden box) feeding your property.
Will I be compensated for loss of trade?
If your business is showing a clear loss of gross profit, please visit our website to check the qualifying criteria and how to contact us.
https://cadentgas.com/in-your-area/search-for-your-location/sbc
Will the new main have an increased capacity so new consumers can be added in the future?
Yes, with the new plastic mains we can increase the pressure and carry more gas to deal with any increase in demand in the future.