Pupils at Welford Primary School, in Welford-on-Avon, were joined by local MP and Children’s Minister Nadhim Zahawi, for a lesson in the dangers of Carbon Monoxide.
Manchester’s gas emergency service is reaching potentially life-threatening incidents up to 50 per cent faster by deploying a motorbike in peak traffic hours.
What else should you do?
We offer services to households and businesses
Innovation is about doing things differently to benefit our customers and improve our efficiency. By embracing innovation, we can find the most up-to-date tools and techniques to keep the gas flowing.
The Priority Services Register (PSR) helps energy companies like us look after customers who have extra communication, access or safety needs.
If you’re thinking about digging near our pipes or equipment you must let us know before you start. This is so we can help you dig safely.
If you switch from gas to electricity for cooking, you won’t have to pay your gas standing charge anymore. Which means you could save around £90 per year* on your energy bill.
The gas pipes in your building will need to be replaced in the future, which means you could be without your gas supply for cooking for quite a long time.
But if you switch to electricity, your energy supply will continue to flow uninterrupted.
Yes, you’ll need to contact the company that supplies your gas and ask them to:
(a) disconnect the service; and
(b) remove the gas meter.
If you don’t do this you may still be liable for standing charges even after the gas supply has been removed.
Once your gas meter is removed, you will not be able to use your gas cooker for cooking purposes.
You can find this information on your gas bill in addition to your meter point reference number. Alternatively, you can call the meter point reference helpline number on 0870 608 1524.
You’ll need to give your consent by completing and returning a Gas Disconnection Request which you can get from your Cadent representative.
You'll receive £2,000 compensation if you agree to change from gas to electricity for your cooking.
This covers the cost and installation of an electric cooker of your choice as well as the removal of your old gas cooker. It also includes a goodwill payment for taking part in this scheme, in recognition of the inconvenience caused.
If your gas supply is already interrupted you will receive an additional £1,000. This covers the maximum compensation under Ofgem's Guaranteed Standards of Performance (GSOP): GS1 Supply Restoration, for the interruption or loss of your gas supply.
Help and support with purchasing and installing an electric cooker is available for all customers – please speak with your Cadent representative.
The removal of your gas supply is not compulsory and you can choose to keep it if you want to.
All residents will need to agree to the removal of their gas supply, for us to be able to implement the scheme and provide the financial compensation.
Once all the residents in your building have done this, the compensation payment will be processed and sent out. Your Cadent representative will keep you informed and updated on progress.
We’ll wait for 30 working days from the day you receive your compensation payment before we remove the gas supply. This will give you time to buy and install an electric cooker.
Your Cadent representative operating in your building will explain the process to you.
The gas in your building is only used for cooking and its usage is very low, which means gas users would benefit from switching to electricity:
*Based upon available gas tariffs as at June 2018.
* All calls are recorded and may be monitored. Please only call the national gas emergency number 0800 111 999 if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. If you have an issue with your gas boiler or any other gas appliance please see this advice.