One of UK’s longest-serving emergency gas engineers explains why you MUST call 0800 111 999 immediately if you think you smell gas


  • An interview with Barrow-based Francis Jewula, in Gas Safety Week
  • With 45 years’ experience, he knows a thing or two about the risks
  • Ring 0800 111 999 immediately if you smell gas, don’t delay
It’s 45 years since a teenager called Francis Jewula joined the rapid-response team that’s ready day and night, 365 days a year, to deal with gas leaks or suspected carbon monoxide incidents.

As one of the UK’s longest-serving gas emergency engineers, he’s more than a little qualified to share the benefit of his experience and some timely advice during Gas Safety Week.

Francis is part of a team that works from the Barrow-in-Furness depot of gas emergency service Cadent, providing cover for a large area including Coniston, Ulverston and Millom.

This team responds to hundreds of call-outs every year. The vast majority will be false alarms, but that’s only something that can be confirmed by a Cadent engineer, like Francis.

“The big thing is not to delay, or wait until tomorrow, or think someone else will call – if you smell gas, call the national gas emergency service immediately (0800 111 999). It just isn’t worth the risk,” said Francis, 61, who’s trained to act fast if it turns out there is a gas leak.

“I go to one or two jobs a year where it’s serious enough that you have to evacuate the property. You can tell when you walk through the front door and smell it, the hairs go up on the back of your neck and you realise this is one when you’ve got to act quickly to keep everyone safe.”

Unfortunately though, the message to ‘ring immediately’ doesn’t seem to be hitting home. A survey in August found many people don’t know what to do if they smell gas, with many not thinking to call the national gas emergency service. This can result disastrous consequences, even explosions.

It’s the same number to ring – ring 0800 111 999, immediately – if you think you can smell natural gas (the gas you use to heat your home or cook your meals), or suspect the presence of another gas that doesn’t actually have a smell – carbon monoxide.  Both, if left unchecked, are dangerous.

“I go to a lot of jobs relating to carbon monoxide,” said Francis. “I remember going to a very big house in Newby Bridge where an old man there used an oil-fired Aga. The flue was blocked and he was just so lucky to still be alive. He just hadn’t had it checked for a long time.”

He added: “There was another job in Barrow, where the owner, for some reason, had blocked the flue with an 8x4 inch metal plate. They started to feel very ill and that’s why. It’s just not worth taking such a risk – gas work should only be undertaken by a Gas Safe registered engineer.”

Gas Safety Week, now in its 10th year, runs from 14 to 20 September.

One of its main messages is to remind everyone of the importance of an annual gas safety check, carried out by a Gas Safe registered engineer, to make sure all your appliances are operating safely.

It’s also a timely opportunity to remind people to save the national gas emergency service into their phone contacts, or keep it somewhere safe – it’s 0800 111 999. This is the free number to ring as soon as you smell gas, or suspect carbon monoxide. Any delay leads to risks increasing.

Jenny Moten, Cadent’s Network Director for North West England, said: “The first thing you must do if you smell gas, day or night, is call the gas emergency service on 0800 111 999 immediately.

“Please, save that number where you can find it easily and tell your family and friends about it.

“My engineers, like Frank, are on standby 24/7, 365 days a year, to respond quickly to any reported smells of gas. The vast majority will be false alarms, but some will be real gas leaks. They must all be checked out to be absolutely sure. You must tell us about it, so we can make that assessment.

“Don’t wait until later or think someone else will do it. The risk just isn’t worth taking.”
  • What you should do if you smell gas
  • Call the gas emergency number on 0800 111 999 
  • Extinguish any naked flames and do not smoke
  • Do not operate any power or light switches, or any electrical appliances which could cause a spark 
  • Open doors and windows to ventilate the property
  • Turn your gas off at the meter – If your meter is in a cellar/basement, do not enter. Evacuate the building
Cadent manages the gas emergency service for the southern half of Cumbria, including the Lake District, Barrow-in-Furness, Millom, Ulverston, Kendal and Grange-over-Sands, employing hundreds of engineers ready to respond fast to reported gas escapes. 



Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*

Cadent Gas Ltd is owned by a consortium of global investors.

*All calls are recorded and may be monitored.

Media contacts

Kevin Hegarty

07970 694897