Emergency engineers dash to the aid of couple in distress

helping our community

Two emergency gas engineers turned knights in shining armour when an elderly couple’s car broke down in the middle of Sutton Coldfield’s busy Clifton Road.

Rakim Asif, of Great Barr, and Habib Rehman, of Erdington, both First Call Operatives for gas distributor Cadent, dashed to the aid of the couple, who were on their way back from a shopping trip to buy essentials.

Rakim and Habib had just finished investigating a gas escape when they spotted the distressed couple shouting for help. After taking appropriate precautions in light of the coronavirus, Rakim and Habib pushed the car safely to the side of the road.

Following a quick inspection of the vehicle, Habib identified it had a flat battery and phoned the RAC for the couple. The duo waited with the couple while the breakdown engineer arrived and offered them a hot drink and a seat in their van.

Habib said: “We were happy to help. Breaking down in the middle of a busy road is bad enough at any time but it’s even more stressful at the moment, especially if you’re older or vulnerable. We just wanted to make sure they got home safely.”

Rakim and Habib are just two of Cadent’s force of emergency engineers, continuing to work in the community to keep West Midlands residents safe. Frontline engineers like Rakim and Habib deal with gas escapes and deadly carbon monoxide leaks.

However, Cadent engineers are taking additional precautions to keep customers and themselves safe, especially if they have to go into people’s homes. For more information visit Cadent’s website at https://cadentgas.com/coronavirus.


Cadent is the UK’s largest gas distribution network with a 200-year legacy.  We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change.  Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency.   Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing. 

Future of Gas: Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.

Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*

Cadent Gas Ltd is owned by a consortium of global investors.

*All calls are recorded and may be monitored.

Media contacts

Rebecca Wright


07899 983792