Bonus for good causes: Cadent staff donate rewards to local good causes

Jul 29 2020 helping our community

Cadent staff have used team performance payments to support local charities
Over £40,000 has been donated by staff to support 16 local charities in the East Midlands and East Anglia area
Hospitals and hospices among the beneficiaries of the payments from the East Network’s Customer Incentive Scheme which rewarded great customer service

Cadent staff have donated over £40,000 of bonus payments to support local good causes across its East of England network.

A total of 16 charities across the East Network were the beneficiaries after Cadent employees decided to donate payments from a Customer Incentive Scheme run by the network. The six month scheme gave team’s bonus payments if they got consistently high customer satisfaction scores, with the intention being that teams could use the money for morale boosting team building activities.

However, the hardworking teams decided to selflessly donate over £40,000 of the money to help 16 local charities across East Anglia and the East Midlands.

Amber Greensmith, Customer Experience Manager, headed up this scheme and was delighted with the results both for customers and local charities.

She said: “On a daily basis I see the drive from our teams to deliver an exceptional service to our customers and this very generous and selfless gesture proves to me even more what a great team we have in the East network”.

Meanwhile Darren Elsom, Director of East Network, commented: “I’m very proud of our team’s response. This demonstrates not only how committed they are in delighting our customers every day, but their willingness to give back into our communities and support some well-deserved causes.”

The donations have come at a tough time for charities as Cadent Social Responsibility Specialist, Laura Barnes, explained: “It’s estimated that the charity sector will lose over £4billion pounds in revenue during Covid-19 so the efforts of those who are donating their incentives will really help local charities during these uncertain times.”

ENDS

Cadent

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