Why is my business being affected?
We are investing in improving the gas pipes in your area. The work we carry out now will reduce the likelihood of us having to come back to make repairs in the future, thereby reducing potential disruption to you in the long term.
We always strive to minimise any disruption to our local communities wherever possible, by working as efficiently and safely as possible. While we are working, we want local businesses to operate as normal and our Loss of Business Customer Care team are available Monday to Friday 09:00 to 17:00 to help if you have any questions. They can be contacted at Box.CS.email@example.com
How do I claim compensation for my business?
Qualifying businesses can claim for compensation for loss of gross profit subject to meeting a number of criteria in The Gas (Street Works) (Compensation of Small Business) Regulations 1996 (“The Regulations”). A summary of the criteria can be found below for your information.
If your business is showing a clear loss of gross profit and you think you qualify, please complete our form
on this page. A summary of the supporting information required can also be found below for your information.
Enclosed within your Small Business Compensation Claims Pack is a guidance document which provides further detail regarding the claim process and information required.
A business cannot recover any indirect costs, such as legal or professional fees, in addition to the loss of gross profits and must at all times take steps to minimise any losses wherever practicable. If you have any questions or would like any support, please do not hesitate to contact the Loss of Business Customer Care team.