If you have a question about our work, call our enquiry line on 0345 835 1111 or email firstname.lastname@example.org
Hinckley Operational Centre
Brick Kiln Street
If you have been without gas for more than 24 hours as a result of a gas emergency or an incident that is not part of our planned pipe upgrade work, then you may be eligible for compensation. Call 0345 070 0203 (option 2) or email box.GSOSAdmin@cadentgas.com.
*This call will cost 7p per minute plus your phone company’s access charge.
Under the gas industries’ guaranteed standards of service the following compensation arrangements apply:
Properties used for domestic purposes only, will be entitled to £30 for every complete 24 hour period without gas up to the point at which we first visit the property to reconnect the supply, capped at £1,000. From 1 April 2019, payments will double and the £1,000 cap will be removed. Properties used for non-domestic purposes only (e.g. factories), will be entitled to £50 for every complete 24 hour period without gas up to the point at which we first visited the property to re-connect the supply, capped at £1,000. From 1 April 2019, payments will double and the £1,000 cap will be removed.