As the largest gas distribution network in the UK, we provide 11 million homes and businesses with the energy they need to stay safe, warm and connected. We manage four of the eight gas distribution networks in the UK: West Midlands, North West, East of England and North London.
Do you know who to call if you smell gas?
When there’s a gas emergency, we’re only a phone call away.
Available 24/7, 365 days a year, our customer care handlers are on hand in an emergency. From gas leaks both indoors and out, and even potential carbon monoxide leaks, we help thousands of people every day stay safe.
Just like any other emergency service, the team work around the clock to make sure that when there’s an incident, it’s dealt with calmly, quickly and safely.
Trained for every situation
All of our customer care handlers have had extensive training that allows them to put safety first, every time. We deal with people from all walks of life on a daily basis, and do everything we can to keep our customers safe.
Right now, there is a customer care handler just like Kelly helping our customers stay safe. We’re here for you 24/7
If you smell gas then call free on 0800 111 999* immediately
To make sure you stay safe, please follow the steps below:
- Open doors and windows
- Turn off gas at meter (unless the meter is in a cellar or basement)
- Don't use electric switches or naked flames
*All calls to the National Gas Emergency Service and National Enquiry lines are recorded and may be monitored
Did you know that one in six homes has a
dangerous gas appliance?
Unsafe gas appliances can put your life in danger and carry risks such as gas leaks, fires and carbon monoxide poisoning. Make sure you're aware of the potentially dangerous consequences and the warning signs to look out for.
Prepare your home – keep a torch handy and get your appliances serviced by a Gas Safe registered engineer
annually to prevent carbon monoxide poisoning.
Vulnerable households can get extra support by signing up to the Priority Services Register.
Do you know the signs and symptoms of Carbon Monoxide?
Faulty gas appliances can release Carbon Monoxide (CO) which is a colourless, odourless and tasteless gas, so it’s difficult to detect.
What is it?
Carbon Monoxide (CO) is produced when fuels including gas, oil, coal or wood don’t burn properly. Some gas appliances can cause CO including free-standing gas heaters, gas cookers and gas fires.
Who is at risk?
CO is harmful and potentially fatal, it can affect anyone so it’s important to know the signs and symptoms to look out for. We remind you to make sure your appliances are tested every year and to install a CO alarm.
Signs and symptoms
It’s worth remembering some symptoms of CO poisoning are similar to viral infections or tiredness, so try not to panic. Make sure you know the signs and symptoms
How we can help?
If you smell gas or suspect a carbon monoxide leak, call us free on 0800 111 999*
Could you get extra support in a gas emergency?
The Priority Services Register (PSR) helps gas and electricity companies look after customers who have additional communication, access or safety needs.
Who can register?
You may be eligible to register for the PSR if you or someone in your household is of pensionable age, has poor mobility, has a chronic or serious illness or you have children under the age of 5 and would benefit from extra support in the event of an interruption to your energy supply.
What are the benefits?
A simple PSR registration with your explicit consent for us to keep and share your PSR data across the energy industry (gas and electricity networks, suppliers and meter operators) gives you access to useful services such as alternative facilities for cooking and heating in an emergency, bills provided in a different format and a ‘knock and wait’ service for home visits.
How can I register?
It’s really easy to join and is free of charge. Simply:
- Contact your energy supplier and ask to be added to the PSR.
- Or alternatively, contact us and we can do it on your behalf.
Call us 0345 835 1111
Email us firstname.lastname@example.org
If you need someone to register on your behalf, they’ll need to contact your supplier and explain your situation. They will need to speak to you to gain your consent.
Find out more about the extra support we offer
Are you eligible for one of our free locking cooker valves?
What is it?
The locking cooker valve is a simple solution, which helps people in vulnerable situations retain their independence while keeping them safe at home.
What are the benefits?
When the valve is locked, using the key provided, the gas supply is isolated which means the gas cooker can’t be unintentionally turned on or left on and there is no risk of gas escaping. You can easily turn the valve off and on, enabling the gas cooker to be used safely with supervision.
Who is it for?
The locking cooker valve is suitable for individuals who can no longer operate their gas cooker safely and may be at risk of harming themselves and their home by leaving gas unignited or forgetting to turn the hob off.
How do I get one?
We can fit a lockable safety device to the existing gas cooker pipework - free of charge.
Apply for one of our free locking cooker valves