As the nights get colder and darker, the chance of severe weather increases. Storms, floods and other extreme conditions can cause damage to the energy network infrastructure and disrupt your energy supply.

We're dedicated to keeping our customers safe and warm, whatever the weather.

How to stay safe and warm over the colder months

  • Know your free emergency numbers - for a gas emergency, dial 0800 111 999*. In a power cut dial 105.
  • Prepare your home – keep a torch handy and get your appliances serviced by a Gas Safe Registered engineer to prevent carbon monoxide (CO) poisoning.
  • Check any existing pipe insulation - make sure it is in good condition to protect your external pipes and taps from freezing in cold weather.
  • Be Carbon Monoxide aware - fit a carbon monoxide alarm and make sure you test it regularly and check its expiry date. Know the signs and symptoms of CO poisoning.
  • Join the Priority Services Register (PSR) - the PSR helps gas and electricity companies look after customers who have additional communication, access or safety needs. Find out more about the extra support we offer.
  • Look out for relatives and neighbours - with 3.6 million older people in the UK living alone**, please take a minute to check on your neighbours. Are they prepared for the colder months? Can you help carry out some basic checks for them?
  • Keep your eyes open – keep an eye on the weather forecast and watch out for weather warnings.      
  • Stay well this winter – by following advice from NHS Winter Health. Wear layers to keep warm and regularly have hot drinks. Try to check on your neighbours, especially if they could be particularly vulnerable in cold weather.
  • Read our top tips for how to stay safe and warm in your home this winter.
  • Follow us on Facebook and Twitter for updates.

*All calls to the National Gas Emergency Service and National Enquiry lines are recorded and may be monitored
** Age UK 


Further advice

Deaf mother talking sign language with her daughter

Priority customers

The Priority Services Register (PSR) helps gas and electricity  companies look after customers who have additional communication, access or safety needs. It’s free and easy to join and gives extra support to those who need it.

Register for PSR

Boiler not working?

If your boiler isn't working during the winter period, you may find yourself unsure of what to do next. We're here to keep people safe from gas leaks and deadly carbon monoxide, so if you find your boiler not working during the winter months, the following steps may help you get everything working back on track.

Boiler help

Top tips this winter

Here are some simple tips to help keep you stay safe and warm over the winter period.

Top winter tips

Useful numbers

  • Smell gas or suspect carbon monoxide? Ring the National Gas Emergency Service 0800 111 999*.
  • To find a Gas Safe registered engineer call on 0800 408 5500 or visit the Gas Safe Register website
  • Need to know who runs the gas or electricity network in your area? Visit the Energy Networks Association website
  • If you have a powercut, call 105