How to stay safe and warm over the colder months

As the nights get colder and darker, the chance of severe weather increases.

Storms, floods and other extreme conditions can cause damage to energy network infrastructure and disrupt your energy supply.

To be winter ready you should:

  • Know your free emergency numbers - in a power cut dial 105 or, for a gas emergency, dial 0800 111999.
  • Prepare your home – keep a torch handy and get your appliances serviced by a Gas Safe registered engineer to prevent carbon monoxide poisoning. Vulnerable households can get extra support by signing up to the Priority Services Register. Contact your gas or electricity network to find out more. Visit Energy Networks to find out who your network operator is.
  • Keep your eyes open – keep an eye on the weather forecast and, if you have a power cut or a gas emergency, check on your neighbours.


Further advice

Priority Customers

The Priority Services Register (PSR) helps energy companies like us look after customers who have extra communication, access or safety needs.You may be eligible for help if you have extra communication, access or safety needs. This can include elderly people, those with a chronic illness, people with mental health issues or dementia and those born deaf. 

How do I register?

What to do if your boiler isn't working and its winter time

If your boiler isn't working during the winter period, you may find yourself unsure of what to do next. We're here to keep people safe from gas leaks and deadly carbon monoxide, so if you find your boiler not working during the winter months, the following steps on our short video may help you get everything working back on track.

Top ten tips for how to stay warm and safe in your home this winter

Here are ten simple tips to help keep you stay warm and safe over the winter period.

Read our top tips

Useful numbers

  • Smell gas or suspect carbon monoxide? Ring the National Gas Emergency Service 0800 111 999*.
  • To find a Gas Safe registered engineer call on 0800 408 5500 or visit the Gas Safe Register website
  • Need to know who runs the gas or electricity network in your area? Visit the Energy Networks Association website
  • If you have a powercut, call 105