This is when there’s not enough gas available to meet expected demand. This can happen for a number of reasons. Although it’s very unlikely, insufficient gas could cause a loss of pressure in the network, meaning we need to take action quickly to keep everyone safe.
Any gas network or The Network Emergency Coordinator (NEC) can declare a Gas Supply Emergency. The NEC is an independent body who is responsible for coordinating the actions of all gas networks during a Gas Supply Emergency, focusing on safety and
protecting the public.
You must stop using gas as soon as you’re told to do so. You’re legally required to do this, and it’s vital to protect customers and to keep everyone safe.
We will. We’ll either call or visit you in person.
We’ll explain there is a Gas Supply Emergency and ask you to stop using your site gas.
It means you need to immediately and safely, turn off any equipment or appliances that use gas. We’ll tell you when you can safely turn them back on.
If you don’t stop using gas, you may be putting people at risk. You’ll also be breaking the law as it’s a criminal offence to ignore our request. This could lead to prosecution by the Health & Safety Executive (HSE). Your supplier will also be notified of your failure to cooperate.